Building Successful Customer Relationships

2 days ago

Brisbane, Queensland, Australia beBeeRelationship Full time

Job Title: Customer Relationship Manager

">Overview

Are you seeking a challenging yet rewarding role where you can build and establish relationships with customers to drive positive outcomes?

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  • This customer-centric position involves making outbound calls, investigating overdue accounts, negotiating repayment solutions, and managing outstanding accounts.
  • You will be at the forefront of our business, working closely with customers to understand their circumstances and develop effective strategies to suit their needs.
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We are looking for an experienced professional with excellent communication skills, persistence, and resilience to join our team as a Customer Relationship Manager. As a key member of our organization, you will play a vital role in driving revenue growth, improving customer satisfaction, and contributing to our company's success.

Key Responsibilities

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  1. Customer Relationships: Build and maintain strong relationships with customers through regular communication, empathy, and understanding of their needs.
  2. Outbound Calls: Make high-volume outbound calls to locate customers and investigate overdue accounts.
  3. Repayment Solutions: Negotiate and agree on repayment plans that meet customer needs while ensuring timely payments.
  4. Account Management: Manage outstanding accounts from start to finish, ensuring seamless customer experiences.
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Required Skills and Qualifications

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  • Excellent Communication Skills: Effective written and verbal communication skills to interact with customers, colleagues, and management.
  • Persistence and Resilience: Ability to handle challenging conversations, overcome obstacles, and achieve targets.
  • Negotiation Skills: Proven ability to negotiate effectively, securing agreements that benefit both parties.
  • Problem-Solving Skills: Strong analytical and problem-solving skills to identify and resolve complex customer issues.
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Benefits

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  • Uncapped Bonus Scheme: Earn competitive bonuses based on individual performance.
  • Flexible Work Arrangements: Enjoy flexible work arrangements, including hybrid work options, to balance work and personal life.
  • Training and Development: Participate in comprehensive training programs, career progression opportunities, and continuous learning.
  • Wellness Initiatives: Access a range of wellness initiatives, including online fitness training, employee assistance programs, and health insurance discounts.
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What We Offer

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  • Career Growth Opportunities: Advance your career within our organization, with many leaders starting in this role.
  • Diverse and Inclusive Workplace: Join a diverse and inclusive workplace where everyone is valued and encouraged to grow.
  • Professional Environment: Work in a professional environment with a focus on excellence, innovation, and teamwork.
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Essential Criteria

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  • Availability: Must be available to work permanent full-time hours, Monday to Friday 8:30 AM - 5:00 PM.
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Join Our Team

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At [Company Name], we believe in empowering our employees to achieve their full potential. If you're a motivated and results-driven individual looking for a new challenge, apply now to become part of our dynamic team

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