Workplace Coordinator

4 days ago

Perth, Western Australia JLL Full time
Job Title: Workplace/Mailroom Coordinator

About the Role

We are seeking a highly skilled and experienced Workplace/Mailroom Coordinator to join our team at JLL. As a key member of our client services team, you will be responsible for delivering exceptional client experiences and providing a range of on-site workplace-related services.

Key Responsibilities

  • Proactively build rapport with clients and ensure their needs are met to minimize escalations.
  • Support the delivery of internal general services for our staff, including property, facilities, ergonomics, emergency preparedness, event management, desk and parking booking, meeting rooms, AV/VC issues, and general building orientation.
  • Ensure adherence to IAG workplace guidelines to create a welcoming, safe, and productive workplace.
  • Build strong relationships with all stakeholders, respond to feedback, and assist in the coordination and delivery of day-to-day office premises operations.
  • Display flexibility in availability to ensure coverage on all conference center floors and maintain work standards during high-volume workloads.
  • Provide guidance to our people on navigating self-service functions for technical support, such as security, safety, and IT issues.
  • Ensure meeting room floors are maintained in a pristine and clutter-free state, set up rooms ready for each booking, and liaise with suppliers of catering, AV, etc. to streamline the service offering.
  • Utilize stakeholder relationships to identify opportunities to expand service offerings, such as project delivery, trade self-delivery services, and take steps to promptly raise this with the Line Manager for further consideration and potentially client discussions.
  • Manage the mailroom and deliver administration and logistics support, enhancing the employee experience of our colleagues through our onsite services and business administration support.
  • Drive digital influence within all departments, providing the option of scanning all incoming mail/cheques to a digital mailbox and maximizing the digital distribution of correspondence.

Requirements

  • Well-developed interpersonal skills and ability to manage relationships with key stakeholders, including managing expectations.
  • Well-developed time management and project management skills, ability to meet deadlines and coordinate others to meet key milestones.
  • Experience in hospitality, hotel management, or high-end corporate concierge.
  • Prior experience in managing meeting room services is an advantage.
  • Proven experience with continuous improvement initiatives and client reporting.
  • Must present a professional and friendly corporate image to clients.
  • Proficiency with Microsoft Word, Excel, and PowerPoint.
  • Good command of verbal and written English.

About JLL

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. We are committed to equal opportunity and diversity, and we welcome applications from all qualified candidates.

What We Offer

You will join an entrepreneurial, inclusive culture where the best inspire the best. We offer a range of benefits, including professional development opportunities, flexible working arrangements, and a competitive salary and benefits package.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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