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IT Support Specialist
1 month ago
About the Role
We are seeking a highly skilled IT Support Specialist to join our Regional IS Services Team in the Asia Pacific region. As a key member of our team, you will be responsible for providing end-user IT support, troubleshooting, and maintenance of IT equipment and infrastructure.
Key Responsibilities
- Handle end-user IT support requests and service calls with professionalism.
- Provide front-line support for IT-related issues.
- Support and maintain IT equipment, local area network, wide area network, and wireless network.
- Maintain documentation of IT-related services.
- Troubleshoot and diagnose IT incidents.
- Handle IT user creation and deletion requests.
- Coordinate with regional IT, vendors, and third-party support.
- Align with HQ to maintain IT standards and compliance.
- Monitor and respond to system monitoring events.
About You
To be successful in this role, you will need:
- Diploma or higher in an IT-related field.
- Minimum of 2 years of working experience in an IT-related field.
- Experience in client-side support of MS Office and Outlook.
- Basic network diagnostic skills and knowledge of firewalls.
- Microsoft AD environment and IS system deployment experience are advantages.
- Good communication skills and a strong sense of organization.
- Able to work independently and self-organize.
- Knowledge of Windows, Office, and Cloud applications.
- Fluency in English, with Chinese an advantage.
About Our Company
Hellmann Worldwide Logistics is a global logistics company that values its people and provides a supportive work environment. We offer a competitive remuneration package, employee bonus scheme, and opportunities for professional growth and development.
