Customer Service Representative

4 days ago


Penrith Municipality, Australia Panthers Penrith Full time
Job Description

Job Title: Customer Service Attendant

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Attendant at Panthers Penrith. As a key member of our hospitality team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our members and guests.

Key Responsibilities:

  • Customer Service: Provide excellent customer service to our members and guests, ensuring a welcoming and friendly environment.
  • Product Replenishment: Ensure effective replenishment of products, maintaining a well-stocked and organized environment.
  • Cash Handling: Perform cash handling duties, including processing transactions and managing cash floats.
  • Food and Beverage Service: Provide food and beverage service, including serving customers and maintaining a clean and tidy environment.
  • Cocktail Service: Maintain consistent high-quality cocktail service, ensuring a premium experience for our customers.
  • Floor Cleanliness: Maintain floor cleanliness, including table clearing, glass and plate collection.

Requirements:

  • Experience: At least 12 months experience in a customer service position in the hospitality industry.
  • Skills: Proven track record for providing exceptional customer service, strong work ethic, and ability to work well in a team environment.
  • Certifications: RSA & RCG certificates.
  • Personal Qualities: Strong attention to detail, high standard of personal grooming.

Why Work for Panthers?

  • Supportive Team: Work within a supportive team who prides ourselves on giving back to our employees.
  • Discounts: Enjoy a 40% discount at any Panthers owned food outlets, 20% discount on Panthers merchandise.
  • Reward and Recognition: Participate in reward and recognition programs, learning, development, and career growth opportunities.
  • Staff Get-Togethers: Enjoy staff get-togethers and other benefits.

Requirements:

  • Availability: Be flexible and reliable, available 24/7 to work as required, including nights, weekends, and public holidays.


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