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Customer Service Representative

2 months ago

Penrith Municipality, Australia Panthers Penrith Full time
{"Job Title": "Promotions Assistant", "Job Description": "About the Role

We are seeking a dedicated and energetic team player to deliver outstanding customer service to our members and guests.

As a Promotions Assistant, you will be responsible for ensuring excellent customer service, supporting and conducting raffles and promotions, and assisting with bingo and cash housie.

You will also be required to inform members and guests of upcoming events and promotions, set up and pack down of rooms, and handle customer enquiries.

Key Responsibilities:

  • Provide exceptional customer service to members and guests
  • Support and conduct raffles and promotions in a professional manner
  • Assist with bingo and cash housie
  • Inform members and guests of upcoming events and promotions
  • Set up and pack down of rooms
  • Handle customer enquiries

About You

We are looking for someone with excellent customer service skills, a strong work ethic, and a positive attitude to work. You will be required to be flexible and reliable, with the ability to work across a 7-day roster, including nights, weekends, and public holidays.

Essential Skills and Competencies:

  • Outstanding communication and customer service skills
  • A strong work ethic and ability to work in a team environment
  • High standard of personal grooming
  • Charismatic personality and a welcoming nature
  • Ability to work efficiently and proactively independently and in a team

Why Work for Panthers?

  • Work within a supportive team who prides themselves on giving back to employees
  • Enjoy a 40% discount at any Panthers-owned food outlets
  • Enjoy a 20% discount on Panthers merchandise
  • Reward and recognition programs
  • Learning, development, and career growth opportunities

Experience and Qualifications:

  • RSA and RCG certificates (essential)
  • 1-3 years of customer service experience (desirable)
  • 1-3 years of cash handling experience (desirable)
  • Intermediate to advanced computer skills
"}