Customer Service Representative

1 week ago


Penrith Municipality, Australia YMCA NSW Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. As the first point of contact for our customers, you will be responsible for providing exceptional service and support to our members and guests.

Key Responsibilities

  • Provide first-class service to all members and guests, ensuring a positive and welcoming experience
  • Respond to internal and external enquiries, resolving issues and concerns in a timely and professional manner
  • Perform general administration tasks, including data entry and record-keeping
  • Work collaboratively with other departments to ensure seamless service delivery
  • Build strong relationships with our members and guests, understanding their needs and preferences

About You

We are looking for a self-motivated and passionate individual who is committed to delivering exceptional customer service. You will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and adapt to changing circumstances.

Requirements

  • Current CPR certificate
  • Previous experience in administration or customer service (desirable)

About Our Team

Our Recreation Team is a close-knit community of energetic and passionate individuals who are dedicated to providing exceptional service and support to our members and guests. We are committed to creating a safe and inclusive environment, where everyone feels valued and respected.

Our Values

We are guided by a set of core values that reflect our commitment to healthy living, social impact, and empowering young people. We believe in building a diverse and inclusive workforce that reflects the communities we serve.



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