Customer Support Specialist QLD/NT

4 weeks ago

Brisbane, Queensland, Australia Philips Full time

Job Title

Customer Support Specialist QLD/NT

Job Description

At Philips, we are committed to improving the lives of 3 billion people by 2025. As a customer support specialist, you will play a critical role in servicing QLD/NT and Northern NSW regions, specializing in our CT and Ultrasound portfolio.

Your Challenge

You will be responsible for maintaining and developing robust customer relationships, providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies.

Responsibilities Include:

  • Providing exceptional service to our customers through corrective & preventative maintenance, commissioning & installation of equipment, and software & hardware upgrades.
  • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships.
  • Managing and supporting technical escalations through to resolution, ensuring all stakeholders are continually updated on progress according to the company process.
  • Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment, determining the most cost-effective repair/solution to minimize customer downtime.
  • Maintaining a high level of knowledge through continual training and development, keeping up to date of new technologies relevant to your area of focus.
  • Working reasonable additional hours outside business hours as necessary to efficiently and effectively carry out the job role.

You Will Have:

  • Previous experience in customer-facing service engineering roles.
  • A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defense Force specializing in Communications Electronics, RADAR, Instrumentation or Avionics.
  • Strong IT skills, and the ability to work in a fast-paced environment.
  • A full AU drivers license and Australian working rights.

About Philips

We are a health technology company, built around the belief that every human matters. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems.

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