Customer Support Specialist QLD/NT

4 weeks ago


Brisbane, Queensland, Australia Philips Full time

Job Title: Customer Support Specialist QLD/NT

Job Description:

Philips is a leading global healthcare company aiming to improve the lives of millions by providing innovative solutions in imaging, information, and monitoring systems.

Your Challenge:

We are seeking a customer-oriented engineer to join our team in Brisbane, responsible for servicing QLD/NT and Northern NSW regions. This role will focus on our CT and Ultrasound portfolio, requiring expertise in maintenance, installation, and servicing of medical equipment.

Responsibilities:

  • Provide exceptional service to customers through corrective and preventative maintenance, commissioning, and installation of equipment.
  • Participate in the sales process and offer technical support throughout the customer relationship lifecycle.
  • Manage and resolve technical escalations, ensuring stakeholders are updated on progress according to company process.
  • Offer best-in-class service with technical support, maintenance, and repairs on equipment, minimizing customer downtime.
  • Maintain a high level of knowledge through training and development, staying up-to-date with new technologies relevant to the role.
  • The role may require working at alternative locations, including interstate, and occasional on-call support.

You Will Have:

  • Previous experience in customer-facing service engineering roles.
  • A Restricted Electrical License.
  • A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or a related field.
  • Strong IT skills and the ability to work in a fast-paced environment.
  • A full AU driver's license and Australian working rights.

About Philips:

We are a health technology company committed to improving lives through innovation and quality healthcare solutions.



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