Customer Support Specialist QLD/NT
4 weeks ago
Job Title: Customer Support Specialist QLD/NT
Job Description:
Philips is a leading global healthcare company aiming to improve the lives of millions by providing innovative solutions in imaging, information, and monitoring systems.
Your Challenge:
We are seeking a customer-oriented engineer to join our team in Brisbane, responsible for servicing QLD/NT and Northern NSW regions. This role will focus on our CT and Ultrasound portfolio, requiring expertise in maintenance, installation, and servicing of medical equipment.
Responsibilities:
- Provide exceptional service to customers through corrective and preventative maintenance, commissioning, and installation of equipment.
- Participate in the sales process and offer technical support throughout the customer relationship lifecycle.
- Manage and resolve technical escalations, ensuring stakeholders are updated on progress according to company process.
- Offer best-in-class service with technical support, maintenance, and repairs on equipment, minimizing customer downtime.
- Maintain a high level of knowledge through training and development, staying up-to-date with new technologies relevant to the role.
- The role may require working at alternative locations, including interstate, and occasional on-call support.
You Will Have:
- Previous experience in customer-facing service engineering roles.
- A Restricted Electrical License.
- A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or a related field.
- Strong IT skills and the ability to work in a fast-paced environment.
- A full AU driver's license and Australian working rights.
About Philips:
We are a health technology company committed to improving lives through innovation and quality healthcare solutions.
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