Building Connections, Driving Growth

2 days ago

Melbourne, Victoria, Australia beBeeGrowth Full time $60,000 - $90,000
Community Manager

We're seeking an experienced Community Manager to join our team. As a key member of our community, you will be responsible for building and nurturing our online communities across various social platforms.

Your primary objective will be to drive community growth, create engaging content, and foster strong relationships with our players. You will also assist with customer support queries, escalate complex issues, and provide first-line community support.

To achieve this, you will develop and implement strategies to grow, maintain, and nurture our online communities, fostering loyalty and advocacy. You will track, analyze, and report on community performance metrics, sentiment/engagement rates, and community growth indicators.

You will be responsible for managing and maintaining multiple social media accounts simultaneously, including X, Instagram, Facebook, TikTok, Discord, Reddit, and emerging platforms. You will also communicate with players through onsite chats, forums, and direct messages, creating and supporting both existing and new competitions, bonus initiatives, or promotional events when required.

We offer a dynamic work environment where you will have the opportunity to thrive and grow your skills. If you are passionate about building connections, sparking engagement, and fostering a sense of community, we encourage you to apply for this exciting role.

Key Responsibilities:
  • Develop and implement community growth strategies
  • Manage and maintain multiple social media accounts
  • Assist with customer support queries
  • Create engaging content
  • Track and analyze community performance metrics
Requirements:
  • Minimum 1-2 years experience in administration, customer service, or a community-related role
  • Strong verbal and written communication skills
  • Able to adapt tone for different audiences and platforms
  • Experience with growing, maintaining, and managing an online community or client base
  • Able to thrive in a fast-paced dynamic environment
Benefits:
  • In-house baristas serving free coffee, fresh juices, and smoothies
  • Daily catered breakfast and regular company-wide events
  • Snack walls and drink fridges on every floor
  • Fun/modern office spaces with pool tables, table tennis, gaming consoles, and an F1 simulator
  • Access to Employee Assistance Program
  • 9,000+ courses on Learning & Development platform
  • Weekly Wednesday massages by professional masseuses

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