
Technical Solution Strategist
6 days ago
Customer Success Strategies
We're looking for a driven individual to help our clients get the most out of our platform.
The Role:- As a Senior Solutions Consultant, you'll collaborate with our Sales and Customer Success teams to provide exclusive consultancy and ensure technical solutions meet client needs.
- You'll focus on understanding clients' technical solutions to ensure long-term customer success. Your skills in solutions analysis and documenting stakeholder requirements will exceed client expectations.
- As a liaison to internal, client, and partner development teams, your role will shape endless possibilities.
Key Responsibilities:
- Working closely with cross-functional teams across the entire sales lifecycle
- Translating clients' email marketing requirements into technical solutions using pre-sales and business analysis skills
- Building proof-of-concepts in our platform to demonstrate solutions
- Communicating confidently with individuals at all levels of seniority and roles
- Leading solution responses to RFP/RFI/RFQs
- Delivering presentations and online demonstrations to promote our platform
- Analysing and writing client requirements for our Custom Technical Solutions team
- Cross-departmental organisation and project management for pre-sales completion of RFIs and RFPs
- Providing new client technical briefings and feedback to our Product team
About You:
- 4-5 years of experience in a solution-selling environment (Sales Engineer/Solutions Consultant/Solutions Architect)
- Self-motivated, innovative problem-solver with strong communication skills
- 4-5 years of data analysis experience (ETL, DB) and Business Analysis
- Able to create process diagrams, including flows and Use Case Diagrams (UML)
- Experience with web development languages (HTML, CSS, Javascript) and REST APIs beneficial but not necessary
- Digital marketing industry experience beneficial but not necessary
- Knowledge of eCommerce & CRM Solutions (Magento/Salesforce/Shopify/Dynamics) a must
- Knowledge of Office 365 Suite & Postman
- Leading a team or management experience advantageous
Interview Process:
- 15 min Screening Call with Hiring Manager
- 1st Interview with Solutions Manager
- 2nd Practical Interview with Director of Professional Services and Head of Sales
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