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IT Incident Resolution Specialist
1 month ago
Role Overview
We are seeking an experienced IT Major Incident and Problem Manager to join our team at Bega Group, a leading Australian food and beverage company.
About the Role
The successful candidate will be responsible for establishing and maintaining effective incident management processes, serving as the primary point of contact for major incident-related communication, conducting post-incident analysis, and driving efforts to improve incident management processes and tools.
Key Responsibilities
- Develop and maintain incident management processes, including identification, logging, categorization, prioritization, investigation, and resolution.
- Provide timely and accurate updates to stakeholders on major incident-related matters.
- Analyze root causes and contributing factors of incidents and identify areas for improvement.
- Proactively identify potential problems and lead post-incident review meetings.
- Drive improvements in incident management processes, tools, and methodologies.
Requirements
- Demonstrated experience and certification in ITIL.
- Qualification in computer science, information technology or a related field.
- Experience working in manufacturing/logistics or another complex organizational environment.
- Strong knowledge of IT service management principles, frameworks, and best practices.
- Excellent problem-solving and analytical skills.
What We Offer
- A competitive salary estimated around $120,000 per annum.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Flexible working arrangements and regular social events.
- Access to mental and physical health programs through our wellbeing portal.
About Us
Bega Group is a proud Australian company with a rich history and heritage. Our mission is to build a Great Australian Food Company by creating great food for a better future. We value diversity, inclusion, and community engagement and offer a range of employee benefits and opportunities for career development.
