Incident Manager

3 months ago


Melbourne, Australia capital.com Full time

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team.

We are seeking a dynamic Incident Manager with a background in Incident Management, Problem Management, Business Analysis, Project Management, and automation. This role will not only be responsible for the prompt resolution of incidents but will also drive the ongoing refinement and automation of the incident management processes, ensuring the organisation's commitment to operational excellence and superior customer experience.

**Responsibilities**:

- ** Incident Management**:

- Quickly identify, categorize, and manage incidents to minimize service disruption.
- Collaborate with cross-functional teams for rapid incident resolution.
- Conduct comprehensive post-incident reviews, deriving actionable insights and implementing preventive measures.
- ** Automation & Reporting**:

- Automate recurring incident management tasks, including generating insightful monthly reports.
- Offer real-time metrics and actionable insights to support data-driven decision-making.
- Continuously explore automation opportunities to boost efficiency and accuracy.
- ** Business Analysis**:

- Develop and refine flow charts and detailed process documentation to enhance incident management processes' clarity.
- Formulate and revise incident management policies to adapt to evolving organizational needs and challenges.
- ** Project Management**:

- Lead projects focused on process enhancements, tool improvements, and strategic initiatives within the incident management domain.
- Effectively coordinate with stakeholders across departments to ensure alignment with organizational objectives.
- ** Continuous Improvement**:

- Analyze incident trends proactively to identify potential risks and recommend preventive measures.
- Stay updated with industry best practices and champion the adoption of relevant methodologies within the team.

**Requirements/Skills**:

- 3+ Years’ experience in globally dispersed Service Management teams
- 2+ Years of proven experience in Incident Management in a fintech environment
- Experience in business analysis and process mapping
- Project management experience with the ability to lead and execute projects
- Strong technical acumen with the ability to automate processes using relevant tools and technologies
- Exceptional communication and coordination skills
- Strong analytical and problem-solving capabilities
- Excellent written and spoken English
- Ability to communicate in at least one of the following languages is valued, but not required: Belarusian, Russian, Polish.

**\uD83D\uDCC6Work Schedule**:

- Monday-Friday OR Tuesday-Saturday
- Weekend support on a rotation basis
- 24/7 on-call rotation with the rest of the incident management staff

**What you get in return**:

- You will join the Company, that cares about work and life balance
- Hybrid type of work (3 days/week from office)
- Medical Insurance after the probation period
- Modern and outstanding equipment
- Annual bonuses
- Employee referral program
- Full annual performance assessment.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights

Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.

Work alongside one of the most brilliant teams in the industry.


  • Incident Manager

    4 months ago


    Melbourne, Australia NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Incident Manager

    3 months ago


    Melbourne, Australia capital.com Full time

    Incident Manager We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We are...

  • Incident Manager

    4 months ago


    Melbourne, Australia AustralianSuper Full time

    Make a difference through the proactive management of incidents and breaches. - Join a fast paced and growing team of governance, risk and compliance practitioners. Can be based in Melbourne or Sydney. At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have...

  • IT Incident Manager

    4 days ago


    Melbourne, Victoria, Australia Defence Health Full time

    About the RoleWe are seeking an IT Incident Manager to join our team at Defence Health. As a key member of our IT department, you will be responsible for implementing effective incident management processes, including major incidents. Your proactive approach to monitoring and alerting for key business functions will ensure seamless operations.About YouWe're...

  • Incident Manager

    4 months ago


    Melbourne, Australia CONDUENT Full time

    **About Conduent**: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture...

  • Incident Manager

    4 weeks ago


    Melbourne, Australia Capgemini Full time

    Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want. **Let’s talk about the role and responsibilities **- Strong ITIL / ITSM knowledge - Hands-on experience in using tools...

  • Incident Manager

    4 months ago


    Melbourne City Centre, Australia NTT Full time

    **Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?** Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our...


  • Melbourne, Australia Attra Full time

    We are looking to hire a Incident Problem Manager to join our team! Role: Incident Problem Manager Experience: 7+ years Location: Melbourne Your responsibilities will include: - Manage major incidents from identification to service restoration and closure. - Drive the root cause analysis and produce the RCA documentation within SLA. - Regular....


  • Melbourne, Australia Technology People Australia Full time

    Major Incident & Problem Manager – Enterprise Environment – Permanent Our client is a leading energy & utilities company continuing its growth and expansion to meet future challenges. They are seeking an experienced Incident & Problem Manager to join their team in Melbourne CBD.  This is an initial 6-month fixed term contract with the possibility of...


  • Melbourne, Australia Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...


  • Melbourne, Victoria, Australia Capgemini Full time

    About the RoleCapgemini is seeking a highly skilled Incident Management Specialist to join our team. As an Incident Management Specialist, you will be responsible for overseeing the incident management process and ensuring that the entire team follows the process.Key ResponsibilitiesIncident Management: Manage and resolve incidents in a timely and efficient...


  • Melbourne, Victoria, Australia Capgemini Full time

    About the RoleCapgemini is seeking a highly skilled Incident Management Specialist to join our team. As an Incident Management Specialist, you will be responsible for overseeing the incident management process and ensuring that the entire team follows the process.Key ResponsibilitiesIncident Management: Manage and resolve incidents in a timely and efficient...

  • Major Incident Manager

    4 months ago


    Melbourne, Australia Talent International Full time

    australia melbourne contract negotiable- **6-12 month initial contact with the option to convert to permanent**: - **Top of the market daily rate**: - **Central CBD location - 2 days WFH** Oue client is on the lookout for an experienced Major Incident Manager to be responsible for execution of Incident Management processes and acts as the IT Service...


  • Melbourne, Victoria, Australia Capgemini Full time

    About the RoleWe are seeking a highly skilled Incident Management Specialist to join our team at Capgemini. As an Incident Management Specialist, you will be responsible for overseeing the incident management process and ensuring that the entire team follows the process.Key ResponsibilitiesStrong ITIL / ITSM knowledge and experience in using tools like...


  • Melbourne, Victoria, Australia Capgemini Full time

    About the RoleCapgemini is seeking a highly skilled Incident Manager to join our team. As an Incident Manager, you will be responsible for overseeing the incident management process and ensuring that the entire team follows the process.The ideal candidate will have strong ITIL / ITSM knowledge and hands-on experience in using tools like ServiceNow, Jira, and...


  • Melbourne, Victoria, Australia Capgemini Full time

    About the RoleCapgemini is seeking a highly skilled Incident Manager to join our team. As an Incident Manager, you will be responsible for overseeing the incident management process and ensuring that the entire team follows the process.The ideal candidate will have strong ITIL / ITSM knowledge and hands-on experience in using tools like ServiceNow, Jira, and...


  • Melbourne, Australia affix Full time

    **Incident Response Manager** affix are pleased to be partnering with auDA who work with a variety of businesses in industry, government and the Australian and international community to develop and administer the rules for domains. Its job is to provide safe, secure and reliable namespace for more than 20 million Australian internet users. They are a...


  • Melbourne, Australia NTT AU Workforce Solutions Full time

    **Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?** Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our...


  • Melbourne, Victoria, Australia Myob Full time

    About the RoleThis is a critical position within the Reliability & Security team at Myob, where you will play a vital role in supporting our client-facing products. As an Incident & Problem Manager, you will lead the management of incidents, communicate with senior management, and ensure effective processes and tools are in place.Key ResponsibilitiesLead...


  • Melbourne, Victoria, Australia Myob Full time

    About the RoleThis is a unique opportunity to join Myob, a leading company in AU, as an Incident & Problem Manager. The role involves leading, coaching, and mentoring teams to resolve and prevent incidents across MYOB's client-facing cloud products and internal services.The OpportunityAs part of the Reliability & Security team, you will play a vital role in...