Software Incident Specialist
4 weeks ago
- Full Time
- Hybrid
- Melbourne Victoria, Australia
- With Professional Experience
- 11/17/24
imc is one of the world's leading learning technology and content providers with 12 international locations and numerous award-winning solutions. We are proud to have over 400 valued employees globally that together support over 1200 customers including numerous internationally renowned brands and public organisations who continue to inspire our passion for innovation.
We hire great people and believe it is an extremely exciting time for the digital learning industry. We are on the look-out for an enthusiastic individual who desires a challenging Software Incident Specialist role, someone who has the same passion as learning as we do to join our team in Melbourne.
You will cover customers across our APAC region, who are operating our cloud-based, award-winning Learning Management System (LMS) – the imc Learning Suite.
Here’s what you’ll be doing
- Acting as the lead to our customers in the timely and professional resolution of issues and incidents
- Undertaking a deep root cause analysis of incoming technical tickets, and where possible resolving them, providing workarounds and alternate solution where appropriate or routing them to our hosting or software development teams
- Coordinating the incident analysis and resolution efforts between several teams such as the service desk, hosting, and software development teams – ‘rallying the troops to get what needs to be done, done
- Building and maintaining an ever-deeper knowledge of our Enterprise level software platform both technically and functionally
- Sharing your expertise in our knowledge base by creating customer help documentation that can be re-used so customers can help themselves
Here’s what you’ll need
- 2 to 3 years technical experience in a technical support / management role
- Support experience in the IT environment, as well as knowledge in log and error analysis of web applications desirable
- Practical experience in working with SQL, HTML, XML, CSS, Java
- Ability to work in a team, customer, and solution orientated environment, as well as super analytical skills
- Excellent people and communication skills both verbal and written
- Ability to motivate and influence others (colleagues, customers etc) to help you achieve best outcomes
- Experience and/or successful qualification or degree in IT/Computer Science
And here’s what you’ll get
- Engagement with a fun, enthusiastic, diverse, and energised team
- Be part of a true local and global business
- Flexibility to show your initiative and support to guide you on your way (we have a unique approach to share with our successful candidate)
Apply Online View more jobs Share this job
-
Software Incident Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia imc AG Full timeAt imc AG, we're looking for an experienced Software Incident Resolution Specialist to join our team in Melbourne. As a key member of our support team, you will be responsible for providing timely and professional resolution of software incidents and issues for our customers across the APAC region.The ideal candidate will have 2-3 years of technical...
-
Software Incident Resolution Expert
3 weeks ago
Melbourne, Victoria, Australia imc AG Full timeSoftware Incident Specialist RoleWe are seeking a skilled Software Incident Specialist to join our team in Melbourne, Victoria, Australia.The ideal candidate will have 2-3 years of technical experience in a support or management role, with a strong background in log and error analysis of web applications.The successful candidate will have the ability to work...
-
Reliability Expert
2 weeks ago
Melbourne, Victoria, Australia Xero Full timeSenior Site Reliability Incident Analyst RoleWe are seeking a highly skilled Senior Site Reliability Incident Analyst to join our rapidly growing team at Xero.This exciting opportunity allows you to make a meaningful impact on the success of small businesses by delivering exceptional incident reporting and analysis. If you have a passion for software,...
-
Software Incident Resolution Expert
4 weeks ago
Melbourne, Victoria, Australia imc AG Full timeAbout imc AGimc is one of the world's leading learning technology and content providers with a global presence. We have 12 international locations and numerous award-winning solutions that support over 1200 customers, including internationally renowned brands and public organizations.We believe in hiring great people who share our passion for innovation. As...
-
Incident Specialist
6 months ago
Melbourne, Australia Link Group Full time**Overview** - This role will report to the Team Leader - Incident Management to perform Incident Management activity across Services & Transformation. - As an Incident Analyst you will be responsible for ensuring that the organisation conducts an efficient, timely and transparent incident process, which results in strong and robust preventative actions...
-
Incident Management Specialist
2 weeks ago
Melbourne, Victoria, Australia Australian Super Full timeAustralianSuper is a leading superannuation fund committed to providing excellent services to its members. As an Incident Management Specialist, you will play a crucial role in ensuring the Fund's incident management practices are robust and effective.Job DescriptionReporting to the Senior Manager - Incident Monitoring and Breach Reporting, you will be...
-
Incident Response Specialist
6 months ago
Melbourne, Australia AGL Energy Full timePowering Australian Life. At AGL, we believe energy makes life better. That’s why we’re passionate about powering the way Australians live, work and move. Like you, we believe that the world is going through extraordinary challenges. We don’t shy away from the tough questions and we consider the answers carefully. We work in partnership with our...
-
IT Incident Management Specialist
2 weeks ago
Port Melbourne, Australia BEGA CHEESE Full timeBEGA CHEESE is a leading Australian food company that prides itself on creating great opportunities for its people to develop and thrive. As we continue to build The Great Australian Food Company, we are seeking an experienced IT Incident Management Specialist to join our team.As an IT Incident Management Specialist, you will play a critical role in ensuring...
-
Reportable Incident Specialist
3 months ago
Melbourne, Australia HESTA Full timeReportable Incident Specialist **Be inspired everyday - let your work make a difference #Superwithimpact** More than one million Australians trust HESTA with their money. HESTA is a top-performing industry super fund working for real-world impact. We use our expertise and influence to deliver strong long-term returns while accelerating our contribution to...
-
Cybersecurity Incident Response Specialist
1 month ago
Melbourne, Victoria, Australia Triskele Labs Full timeTriskele Labs' Digital Forensics and Incident Response (DFIR) team is seeking a Cybersecurity Incident Response Specialist to join their Australia/New Zealand team. As a key contact for external providers and internal clients, you will triage incidents and lead responses across the DFIR team while advising clients throughout the process.Key...
-
Incidents and Complaints Manager
3 days ago
Melbourne, Australia Equity Trustees Full time**Location**: Melbourne, Sydney We're excited to offer you a fantastic opportunity to join our Corporate and Superannuation Trustee Service (CSTS) team! This role places you at the heart of ensuring incidents are managed effectively and within CSTS' risk appetite. You'll focus on ensuring member complaints are resolved with fairness, consistency, and a...
-
Senior Principal Software Engineer
6 months ago
Melbourne, Australia Oracle Full timeOCI Incident Response is the first line of defense for maintaining the high availability of Oracle’s cloud. We make customer-impacting events shorter, less frequent, and less impactful by providing large-scale incident management. We are front-and-center in driving down event duration by utilizing our operational experience, knowledge of best practices,...
-
Cybersecurity Threat Response Specialist
2 weeks ago
Melbourne, Victoria, Australia XPT Software Australia Pty Ltd Full timeAbout XPT Software Australia Pty LtdXPT Software Australia Pty Ltd is a cutting-edge technology company that provides innovative solutions to its clients. We are committed to delivering high-quality products and services that meet the evolving needs of our customers.Job Title: Cybersecurity Threat Response SpecialistSalary:$90,000 - $120,000 per annum,...
-
Security Incident Responder
4 weeks ago
Melbourne, Australia XPT Software Australia Pty Ltd Full timeJob DescriptionJob Description: Respond to cyber-security threats, vulnerabilities, events and incidentsAct as technical contributor during major security incidentsContribute to improvement in the team’s capability, including:Operational maturity, including processes/methodologies, playbooks, automation, efficiency, qualityDetection strategies, including...
-
Incident Manager
6 months ago
Melbourne, Australia NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Incident and Investigation Officer
6 months ago
Melbourne, Australia Care Choice Full timeLeading disability provider since 2007 - Registered NDIS Provider since the start of the scheme in 2013 - Exceptional benefits program, including access to your pay as you earn it!! **About CareChoice** CareChoice is a NDIS and TAC/ WorkSafe registered disability provider. We deliver a wide range of services and provide complex support across the...
-
Security Incident Responder
4 weeks ago
Melbourne, Australia XPT Software Australia Pty Ltd Full timeJob Description: Respond to cyber-security threats, vulnerabilities, events and incidentsAct as technical contributor during major security incidentsContribute to improvement in the team’s capability, including:Operational maturity, including processes/methodologies, playbooks, automation, efficiency, qualityDetection strategies, including attack models,...
-
Cybersecurity Threat Response Specialist
2 weeks ago
Melbourne, Victoria, Australia XPT Software Australia Pty Ltd Full timeXPT Software Australia Pty Ltd is seeking a highly skilled Cybersecurity Threat Response Specialist to join our team. The successful candidate will be responsible for responding to cyber-security threats, vulnerabilities, events, and incidents.This role requires strong technical expertise and excellent communication skills. The Cybersecurity Threat Response...
-
Senior Incident Resolution Specialist
2 weeks ago
Melbourne, Victoria, Australia Capgemini Full timeWe are seeking a seasoned Senior Incident Resolution Specialist to join our Cloud Infrastructure Services team in Australia. As a key member of our team, you will be responsible for providing expert leadership and direction in Major Incident Management and Problem Management. You will work closely with our valued customers and internal teams to ensure timely...
-
Major Incident Management Analyst, Specialist
6 months ago
Melbourne, Australia Vanguard Group Full timeMajor Incident Management Analyst, Specialist - ITSDS2004 **About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was...