IT Major Incident Manager
7 months ago
If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us- Work for an iconic Australian brand- Great step up to progress your career in IT- Hybrid working, 3 days office, 2 days- On-site canteen and store full of our products to enjoy
Are you an IT expert who thrives under pressure and is looking to take on a higher level of responsibility? Take the next step in your career today.
The Role
Are you a seasoned problem-solver who thrives under pressure? Do you have a passion for managing critical incidents and ensuring swift resolution? If so, we have an exciting opportunity for you As an IT Major Incident Manager, you’ll be at the forefront of handling emergency-level outages and disruptions. Your role will involve coordinating with internal teams, external vendors, and the bridge team to direct the incident resolution process. While you won’t be resolving the issues yourself, your expertise will guide the teams that do. If you’re ready for a high-paced, challenging environment where every moment counts, this role might be a perfect fit for you.
Our Port Melbourne site is not only the home of Vegemite it is also the home of other Australian iconic products, such as Bega Peanut Butter, Bega Simply Nuts, Zoosh and Cream Cheese. VEGEMITE has been proudly made in Port Melbourne, Australia since 1923.
This role includes a requirement to be “on call”. This role is hybrid, with a requirement to be in the office 3 days and 2 days work from home.
**Responsibilities**:
- Establish and maintain an effective incident management process, including identification, logging, categorization, prioritization, investigation, and resolution.- Serve as the primary point of contact for major incident-related communication, providing timely and accurate updates to stakeholders (senior management, IT teams, and business users).- Conduct post-incident analysis to identify root causes, contributing factors, areas for improvement and permanent corrective actions.- Proactively identify possible problems before incidents occur and lead Post Incident Review meetings following major incidents.- Drive efforts to improve incident management processes, tools, and methodologies.
About you- Experience and Certification in ITIL- Qualification in computer science, information technology or a related field- Experience in Manufacturing/Logistics or another complex organisational environment.- Strong knowledge of IT service management (ITSM) principles, frameworks, and best practices (e.g., ITIL)- Excellent problem-solving and analytical skills, with the ability to assess complex situations and make informed decisions.
Bega Group Story
Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day.
Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company through creating Great Food for a Better Future
Life at Bega Group
Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we’re committed to fostering a supportive and agile work environment for our team.- Join a dedicated, forward-thinking and innovative culture- Grow with us, through opportunities for career development and progression- Contribute by giving back to your community through charities we partner with- Access to mental and physical health programs through our wellbeing portal and programs- Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance
Applications
-
Major Incident Manager
7 months ago
Melbourne, Australia Talent International Full timeaustralia melbourne contract negotiable- **6-12 month initial contact with the option to convert to permanent**: - **Top of the market daily rate**: - **Central CBD location - 2 days WFH** Oue client is on the lookout for an experienced Major Incident Manager to be responsible for execution of Incident Management processes and acts as the IT Service...
-
IT Major Incident
6 months ago
Port Melbourne, Australia BEGA CHEESE Full timeIf you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!Work for an iconic Australian brand!Great step up to progress your career in ITHybrid working, 3 days office, 2 days at homeOn-site canteen and store full of our...
-
Major Incident Manager
2 weeks ago
Melbourne, Australia Capgemini Full timeCome and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want. **Let’s talk about the role and responsibilities** You will be working within a varied complex role with one of...
-
Major Incident
6 months ago
Melbourne, Australia UniSuper Full time**About US** UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet and for you. We offer an impressive range of benefits that includes a highly achievable annual bonus; additional...
-
Major Incident
6 days ago
Melbourne, Australia AustralianSuper Full timeAt AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members. **Your...
-
Major Incident Management Analyst, Specialist
7 months ago
Melbourne, Australia Vanguard Group Full timeMajor Incident Management Analyst, Specialist - ITSDS2004 **About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was...
-
Major Incident Management Analyst, Specialist
6 months ago
Melbourne, Australia Vanguard Full time**About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external...
-
Major Incident Management Analyst, Specialist
7 months ago
Melbourne, Australia Vanguard Group Full time**About Vanguard** More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external...
-
Digital Major Incident
6 months ago
Melbourne, Australia Asahi Beverages Full time**Your Impact** As the Digital Major Incident & Problem Lead at Asahi Beverages, you will play a critical role in ensuring the seamless delivery of digital services, vital for the continuous and efficient operation of our business. Your leadership will drive the resolution of major incidents, minimize business disruptions, and oversee Problem Management...
-
Highly Skilled IT Incident Manager
4 weeks ago
Port Melbourne, Australia BEGA CHEESE Full timeWith an estimated annual salary of AU$120,000 - AU$150,000, we are seeking a highly skilled IT Incident Manager to join our team at Bega Cheese in Port Melbourne. This is an exciting opportunity for a seasoned problem-solver who thrives under pressure and has a passion for managing critical incidents and ensuring swift resolution.The role involves...
-
Senior Principal Software Engineer
7 months ago
Melbourne, Australia Oracle Full timeOCI Incident Response is the first line of defense for maintaining the high availability of Oracle’s cloud. We make customer-impacting events shorter, less frequent, and less impactful by providing large-scale incident management. We are front-and-center in driving down event duration by utilizing our operational experience, knowledge of best practices,...
-
IT Incident Resolution Expert
4 weeks ago
Port Melbourne, Australia BEGA CHEESE Full timeJob OverviewBEGA CHEESE is seeking a highly skilled IT Incident Resolution Expert to join our team. In this role, you will be responsible for leading the incident management process, providing timely and accurate updates to stakeholders, and identifying root causes of incidents.About the RoleThis is an exciting opportunity for an experienced IT professional...
-
Customer Incident Manager
7 months ago
Melbourne, Australia Xero Full timeXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...
-
Incident Manager
4 months ago
Melbourne, Australia Capgemini Full timeCome and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want. **Let’s talk about the role and responsibilities **- Strong ITIL / ITSM knowledge - Hands-on experience in using tools...
-
Incident Manager
7 months ago
Melbourne City Centre, Australia NTT Full time**Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?** Join our growing global NTT team and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our...
-
IT Incident Management Specialist
4 weeks ago
Port Melbourne, Australia BEGA CHEESE Full timeBEGA CHEESE is a leading Australian food company that prides itself on creating great opportunities for its people to develop and thrive. As we continue to build The Great Australian Food Company, we are seeking an experienced IT Incident Management Specialist to join our team.As an IT Incident Management Specialist, you will play a critical role in ensuring...
-
Senior Principal Software Engineer
7 months ago
Melbourne, Australia Oracle Full timeCareer Level - Career Level - Oracle’s Cloud is innovative and constantly evolving. When it experiences issues, your team will respond within minutes to ensure customer impact is mitigated. This experience will expose you to the inner workings of OCI’s systems and organizations. You will interact with and influence leaders from across the Oracle...
-
Incident Manager
7 months ago
Melbourne, Australia NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Incident Manager
6 months ago
Melbourne, Australia capital.com Full timeIncident Manager We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We are...
-
Incident Manager
6 months ago
Melbourne, Australia capital.com Full timeWe are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. We are seeking a dynamic...