High-Level IT Support Specialist

6 days ago

Sydney, New South Wales, Australia beBeeAdministrative Full time $100,000 - $110,000

Job Summary:

This role is for a System Administrator to oversee and manage day-to-day operations to ensure all systems, support activities and products are maintained.

Main Responsibilities:
  • Handle complex incident management and ensure prompt resolution.
  • Monitor and manage service operations to guarantee the smooth functioning of systems and processes.
  • Coordinate with internal teams and external vendors to manage service requests and ensure adherence to Service Level Agreements (SLAs).
  • Analyse operational data to identify trends, bottlenecks, and areas for improvement in service processes.
  • Develop and maintain operational procedures to enhance efficiency and minimize service disruptions.
  • Collaborate with technical teams to address product-related service issues and recommend improvements.
  • Conduct root cause analysis for recurring incidents and work with problem management to implement solutions.
Requirements:
  • A minimum 2 - 3 years' experience in a System Administrator role or similar.
  • Experience in either Network, Linux or Application/System support.
  • Must have dealt directly with external customers delivering to SLAs.
  • Broad understanding of server systems, Linux commands or network administration.
  • Incident, problem and change management skills.

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