Accelerating Business Growth through Strategic Partnerships

1 week ago

Melbourne, Victoria, Australia beBeeStrategy Full time $220,000 - $300,000
Account Growth Strategist
As an Account Growth Strategist, you will be responsible for driving the strategic leadership and execution of post-sales activities within our most valuable accounts. Your primary goal will be to align ServiceNow's offerings with customer goals, ensuring seamless integration and long-term success.

Key Responsibilities:
  • Drive Post-Sales Success: Develop and execute comprehensive strategies to drive customer adoption and technical health, resulting in improved renewals, customer satisfaction, and expansion.
  • Collaborate Strategically: Partner with Account Executives to create and execute integrated pre- and post-sales strategies, fostering strong relationships with customers and internal teams.
  • Mitigate Risks and Drive Value: Proactively identify potential risks to success and work closely with customers and internal teams to develop strategies that overcome these challenges.
  • Focus on KPIs: Guide and inspire the Customer Success team to meet critical operational KPIs—adoption, technical health, renewals, customer satisfaction, and expansion.
Qualifications:
  • Ideal Candidate: The ideal candidate will have extensive experience leading large-scale digital business transformations, acting as a trusted advisor to both internal and C-level customer executives.
  • Leadership Expertise: Demonstrated success in running large-scale, strategic accounts and exceeding business objectives.
  • Business Acumen: Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.

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