Customer Service Liaison

1 week ago

Melbourne, Victoria, Australia beBeeCustomization Full time $48,000 - $64,000

At Toro, we're seeking an experienced Customer Service Liaison to join our team. This role involves delivering exceptional customer service and support across various sectors including golf, sports fields, construction, and commercial industries.

Key Responsibilities:
  • BUILD STRONG RELATIONSHIPS WITH CUSTOMERS, DEALERS AND COLLEAGUES TO DRIVE CUSTOMER SATISFACTION
  • Communicate effectively with customers, process orders, handle credits and returns, and provide product advice to maximize sales opportunities.
  • Promote additional products through sales incentive programs, contributing to the growth of Toro's Parts business.
  • Handle customer complaints professionally, ensuring swift resolutions while maintaining successful business relationships.
Requirements:
  • At least two years' experience in a customer service role within a fast-paced environment.
  • Strong sales, negotiation, and communication skills, with a focus on delivering customer satisfaction.
  • Proficiency in Microsoft Office and excellent numeracy and literacy skills.
  • SAP experience is desirable but not essential; willingness to learn is more important.
  • Highly organized and proactive approach, with the ability to adapt to changing situations and priorities.
We Offer:
  • Extensive training and development opportunities to grow your skills and advance your career.
  • A collaborative environment where customer satisfaction is the top priority.
  • The opportunity to engage with a diverse customer base, from commercial and consumer dealers to end-users, ensuring their needs are met and exceeded.
  • A stable and supportive work schedule with a market-leading company that values its employees.
About Us:

Toro is a leading worldwide provider of innovative solutions for the outdoor environment, including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions.

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