Customer Service Liaison

3 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $65,000 - $100,000

Job Title: Customer Service Liaison

This exciting opportunity awaits for a highly motivated individual to join our team as a Customer Service Liaison. Located in a convenient Melbourne location with ample parking and easy transport access, you will be part of a dynamic environment where collaboration and teamwork are key.

About the Role

  • Provide exceptional support to existing customers by responding promptly to their inquiries and resolving issues efficiently.
  • Process returns and claims effectively to ensure customer satisfaction and minimize losses.
  • Manage order processing with accuracy, attention to detail, and excellent time management skills.
  • Perform general administration tasks such as data entry, filing, and record-keeping to maintain a well-organized workspace.
  • Collaborate closely with internal stakeholders, including sales, marketing, and logistics teams, to achieve business objectives.
  • Undertake other ad hoc duties as directed by management to contribute to the overall success of the organization.

Requirements and Skills

  • Build strong rapport with customers and colleagues alike by demonstrating excellent communication and interpersonal skills.
  • Possess excellent verbal and written communication skills to effectively convey information and resolve issues.
  • Have experience with SAP software or similar systems to streamline processes and improve efficiency.
  • Able to work collaboratively across departments as an effective team member, promoting a positive and inclusive work culture.

About Our Workplace

We offer a dynamic and challenging environment where talented individuals can grow and develop their careers. As a world leader in manufacturing health and beauty products, we prioritize quality, innovation, and customer satisfaction. Join us in shaping the future of our industry and making a difference in people's lives.

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