Customer Service Liaison

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $80,000 - $120,000

Empowering Individuals, Enhancing Lives

About the Role

We are seeking a Customer Service Liaison to join our team, where you will play a vital role in delivering exceptional service to our clients.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Build strong relationships with customers and internal stakeholders to ensure seamless communication and collaboration.
  • Educate customers on product features and benefits, enhancing their overall experience.
  • Collaborate with colleagues to achieve team objectives and goals.
  • Escalate complex issues to senior team members for resolution.

Requirements

To succeed in this role, you will need:

  • Customer-focused mindset with excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Knowledge of products and services, with a willingness to learn and adapt.
  • Strong problem-solving and analytical skills to resolve complex customer issues.
  • Excellent time management and organizational skills to meet productivity targets.

What We Offer

We provide a dynamic and inclusive work environment that rewards excellence and fosters growth. Our comprehensive benefits package includes:

  • A generous company-paid life insurance plan.
  • Recognition and reward programs for outstanding performance.
  • Opportunities for coaching, mentoring, and training to enhance your skills.
  • Flexible work arrangements to support work-life balance.
  • A focus on wellbeing, including health and wellness initiatives.

We are committed to creating a positive and supportive work culture that values diversity, equity, and inclusion.

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