
Customer Service Liaison
7 days ago
Job Title: Customer Service Liaison
We are seeking a highly skilled and experienced customer service professional to join our team. As a key member of our service centre, you will be responsible for ensuring that every customer interaction results in an exceptional customer experience.
Key Responsibilities:
- Manage the interface processes and all aspects of product delivery with internal partners to ensure service centre commitments are met.
- Ensure that all jobs are correctly costed and authorized by the customer before any work is commenced.
- Liaise with all staff and ensure that the customer is kept fully informed of work progress.
- Conduct quality control checks on work completed to ensure a suitable standard is being maintained.
Requirements:
- A minimum of one year of experience in inbound or outbound call centre or as a service advisor preferred.
- The ability to communicate effectively with customers and internal stakeholders.
- Strong problem-solving skills and attention to detail.
Benefits:
- $43,182.66 - $75,605.75 per year salary.
- Overtime pay available.
- Relocation assistance may be provided.
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