Customer Service Liaison

1 day ago


Melbourne, Victoria, Australia beBeeCare Full time $56,000 - $84,000

Customer Care Liaison Role

We are seeking an experienced Customer Care Liaison to fill a full-time position in our South Eastern suburbs office.

About the role:

- Collaborate with over 25 retail stores to address repair needs and ensure timely order delivery
- Handle and respond to all inquiries regarding the claims process, including claim updates and claim outcomes
- Process customer orders and repairs accurately and efficiently, ensuring all necessary information is collected and recorded
- Resolve customer complaints and issues in a timely and professional manner, finding solutions that meet their needs and exceed their expectations
- Maintain accurate records of customer interactions and transactions, including order details, complaints, and solutions
- Coordinate with other departments, such as sales, marketing, and shipping, to ensure customer needs are met and issues are resolved quickly

Your skills and qualifications:

- 3-5 years experience in customer service
- Knowledge of logistics/warehousing industry and understanding of retail
- Computer skills include handling online platform enquiries
- Ability to handle complaints in a professional manner
- Interest in working with premium luggage products

What we offer:

- Free on-site parking
- Social gatherings and regular morning teas
- Excellent staff discount on products



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