Customer Service Representative

3 hours ago


Bibra Lake, Australia Sika Full time
Job Summary

We are seeking a highly skilled and experienced Customer Services Officer to join our team at Sika Australia. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Order Management: Process customer orders, manage inventory, and ensure accurate and efficient order fulfillment.
  • Communication: Develop and maintain strong relationships with customers, colleagues, and stakeholders through effective communication and collaboration.
  • Problem-Solving: Analyze and resolve customer complaints, identify root causes, and implement corrective actions to prevent future issues.
  • Team Collaboration: Work closely with the customer service team, sales, and logistics to ensure seamless customer experience.
Requirements
  • Experience: At least 1 year of experience in a high-level customer service environment.
  • Skills: Advanced computer skills, excellent communication and problem-solving skills, ability to multitask and prioritize tasks.
  • Education: Relevant education or training in customer service, business administration, or a related field.
What We Offer
  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Supportive Environment: A supportive and inclusive work environment that fosters growth and development.
  • Training and Development: Opportunities for training and development to enhance your skills and knowledge.


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