Customer Service Supervisor

5 months ago

Bibra Lake, Australia Sika Full time

**Company Description**
Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia.

We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000 employees & an expanding team across Australia.
- Implement and maintain the Company’s Quality System for Customer Service procedures.
- Provide guidance and support to the Customer Service team, ensuring adherence to office procedures.
- Assist Technical Representatives with customer inquiries, reports, samples, and orders.
- Address customer account queries promptly and implement corrective actions as needed.
- Manage accounting records and ensure compliance with statutory and audit requirements.
- Utilize the ERP system for customer and project pricing, product information, and order management.
- Coordinate with freight providers for delivery status and proof of delivery.
- Liaise with Branch Logistics for stock replenishment, back orders, and non-collected orders.
- Monitor back order and open sales order lines daily.
- Co-ordinate admixture deliveries and provide basic technical assistance to customers.
- Maintain petty cash float and process invoices and credits in a timely manner.
- Handle special projects and tasks as directed by the Customer Service Manager.

**Qualifications**
- Minimum of 2 years of previous experience in a supervisory role within a Customer Service environment.
- Advanced computer skills, including proficiency in MS Word, Excel, and Outlook.
- Ability to prioritize and multitask effectively in a fast-paced environment.
- Excellent time management skills to meet deadlines and manage workload efficiently.
- Strong understanding of Customer Service principles and best practices.
- Demonstrated leadership skills with the ability to motivate and guide a team.
- Excellent communication skills, both verbal and written, to effectively interact with customers and team members.
- Keen attention to detail to ensure accuracy in customer interactions and data management.
- Positive attitude with a proactive approach to problem-solving and customer satisfaction.
- Ability to work collaboratively in a team environment and contribute to a positive team culture.

**Additional Information**
As a market leader, Sika Australia understands and recognizes the contribution employees make to the success of our business.

In return for your experience and commitment, you will be rewarded with:

- A competitive salary package.
- A supportive working environment with a strong, positive company culture
- We invest in our employees - you will be provided with all relevant training and development.

**Applicants must have valid AU working rights**.

Successful applicants will be required to undergo a Pre-Employment Medical including a drug and alcohol screen.

**_ Sika Australia is proud to be an Equal Employment Opportunity employer._**

**_ We value and seek diversity in our workforce._**

**_ Disclaimer - Sika Australia does not accept unsolicited agency resumes. Sika Australia is not responsible for any fees related to unsolicited resumes._

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