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Customer Service Representative

2 months ago

Bibra Lake, Australia Sika Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Officer to join our team at Sika Australia.

As a Customer Service Officer, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.

You will be the primary point of contact for customers, responding to their inquiries, resolving issues, and providing solutions to their problems.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and up-to-date information to customers regarding our products and services.
  • Assist customers with ordering and delivery of products.
  • Liaise with internal teams to resolve customer issues and improve customer satisfaction.
  • Monitor and report on customer feedback and concerns.

Requirements

To be successful in this role, you will need:

  • At least 1 year of experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.

What We Offer

We offer a competitive salary package, a supportive working environment, and opportunities for professional growth and development.

We are committed to providing our employees with the tools and resources they need to succeed in their roles and achieve their career goals.

We are an equal opportunities employer and welcome applications from diverse candidates.