Customer Service Coordinator

5 months ago


Bibra Lake, Australia Diplomatik Full time

Diplomatik is currently looking for an experienced and motivated Service Coordinator for one of our respected clients in Bibra Lake.

This role on a permanent basis and an immediate start.

The role will see you complete a variety of duties and not limited to:

- Liaises with the WA Operations Manager and State Manager in relation to the overall Service, Parts and Rental Department profitability performance including and in addition to:

- Arrange and schedule service jobs for the Field Service team on a daily basis;
- Receive, log and prioritise service calls;
- Communicate with customers on status of service calls and job progress;
- Schedule preventative maintenance servicing (overflow from Service Admin);
- Parts planning in conjunction with the Spare Parts Coordinator;
- Co-ordinate subcontractors for internal and external service support;
- Target a 2-hour KPI time or less for field service technicians to attend urgent breakdowns;
- Maximize our service technician utilisation;
- Provide service sales quotations;
- Support the Parts Coordinator as required;
- Maintain and increasing Retail (Customer Owned Equipment) Service Customers;
- Ensure all Service Staff & Technicians Trade Licenses, Safety Cards, First Aid, Site Inductions etc, are kept updated and renewed when necessary;
To be successful in this role:
Have experience as a Service Coordinator
Have Australian working rights (unrestricted)
Have a valid drivers licence
Can pass pre-employment medical and drug and alcohol screen
Strong ability to lead, influence and persuade customers
Excellent communication skills

**Job Types**: Full-time, Permanent

Pay: $75,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift
- Day shift

Work Location: In person



  • Bibra Lake, Australia HOBAN Recruitment Full time

    Are you ready to join a flexible team and play a crucial role in the world of Freight Forwarding? Our client is currently seeking a highly motivated and organised individual to fill the permanent position of Client Services Coordinator. This is an exciting opportunity for someone with experience in freight forwarding who thrives in a busy environment. Based...


  • Bibra Lake, Australia Sika Full time

    **Company Description** Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia. We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000...


  • Bibra Lake, Australia Diplomatik Full time

    Are you an experienced and very organised Field Service Coordinator looking for a new opportunity? We are currently looking for a new team member for our client in Bibra Lake. Our client specialises in the sale, hire and service support of material handling equipment. Hours of work are 7:30 am - 4:00 pm, Monday to Friday The role: - You will laise with...

  • Customer Service

    7 months ago


    Bibra Lake, Australia Frontline Human Resources Full time

    **Customer Services Officer** **Frontline Human Resources** a privately own company established in 2001 and has a legacy of creating opportunities for companies and workers. Australian owned and operated, FHR has branches in Perth, Victoria, New South Wales, South Australia and Queensland. With remote teams and a huge database of contingent workers, we have...


  • Bibra Lake, Australia Transparency IT Full time

    I'm looking for love. Or rather an IT person that has a great love of 1. People and 2. Organising things.... and sometimes organising people too. I've heard this role described as cat-herding (harsh!) or engineer wrangler.. but that doesn't do it justice. Given my client is an IT company, this role is about coordinating people and processes so clients get...

  • Branch Coordinator

    9 months ago


    Bibra Lake, Australia Adaptalift Group Full time

    Bibra Lake Office | Friendly Team Environment - Materials Handling and Equipment Sales, Service Rentals Company - Attractive Salary Package + Permanent Role **The Role** We are seeking an experienced and highly organised **Branch Coordinator **to provide professional, accurate and timely services to our customers. As a key part of our WA team, you will...


  • Bibra Lake, Australia Pickles Auctions Full time

    Location: - Bibra Lake - Employment Type: - Full-Time Permanent- Department: - Transport Services - Operations - Buyer Team**ABOUT THE ROLE** In this role, you will coordinate the transport of vehicles on behalf of customers and vendors. You will primarily be making phone calls and entering data relating to transport orders in our systems. **Your main...


  • Bibra Lake, Australia Lotus People Full time

    Customer Service Officer - Temporary to Permanent - Bibra Lake - Circa $33 p/h + Super - Immediate Start Are you a customer service superstar looking for an exciting role with an industry-leading company? Lotus People are looking for a passionate and dynamic individual to join our client's customer service department (not a call centre!) in Bibra...


  • Bibra Lake, Australia Sika Full time

    **Company Description** Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, Marine & Mining divisions across Australia. We are a Global Organization with subsidiaries in over 100 countries around the world, we manufacture in over 400 factories with over 33,000...


  • Bibra Lake, Australia 11 Recruitment Parent Full time

    Supportive and nurturing team with high staff retention - Opportunity for career advancement - Bibra Lake location with free on-site parking Our client is seeking a **Customer Service Officer** to provide exceptional customer service to their domestic and international clients. You will be the first point of contact for enquiries and orders. This position...

  • Service Co-ordinator

    4 months ago


    Bibra Lake, Australia Diplomatik Full time

    Diplomatik is currently looking for an experienced and motivated Service Coordinator for one of our respected clients in Bibra Lake. This role on a permanent basis and an immediate start. **The role will see you complete a variety of duties and not limited to**: - Liaises with the WA Operations Manager and State Manager in relation to the overall Service,...


  • Bibra Lake, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...


  • Bibra Lake, Australia Autoleague Full time

    Fantastic career opportunity with an exciting innovative group! - Employee rewards program - Vibrant team environment & supportive management **Join the CarPlace Revolution!** **Are you ready to be part of something groundbreaking?** We’re not your average car buying experience - we’re here to revolutionise the industry and redefine the customer...


  • Bibra Lake, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Bibra Lake, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Pricing Coordinator

    7 months ago


    Bibra Lake, Australia Autoleague Full time

    Fantastic career opportunity with an exciting innovative group! - Employee rewards program - Vibrant team environment & supportive management **Join the CarPlace Revolution!** **Are you ready to be part of something groundbreaking?** We’re not your average car buying experience - we’re here to revolutionise the industry and redefine the customer...


  • Bibra Lake, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...


  • Bibra Lake, Australia Cleanaway Full time

    Vacancy no: 520515 Work type: Casual **Location**: Bibra Lake WA Australia Categories: Administration, Customer Service


  • Bibra Lake, Australia Top Cut Foods Full time

    **Top Cut Foods** is one of Australia’s leading meat suppliers, with several locations across Australia & Asia. We supply a wide variety of protein products to large hotel chains, well-renowned restaurants, caterers and sporting stadiums. A permanent part-time position has now become available for an exceptional Customer Service Officer to join our dynamic...

  • Production Coordinator

    6 months ago


    Bibra Lake, Australia Staffing Group Full time

    Seeking an exceptional **Production Coordinator** on a full-time 12 month maternity leave contract (Bibra Lakes - $85k + super. Full-time maternity leave contract). IMMEDIATE START! **Benefits**: - Potential for an ongoing permanent role after initial contract period - Generous staff purchase discounts - Free parking - Flexible hours including WFH Our...