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Technical Support Specialist

3 weeks ago

Perth, Western Australia beBeeTechnical Full time $75,000 - $95,000
Job Title: Technical Support Specialist

We are seeking a highly skilled and experienced technical support specialist to join our team.

The ideal candidate will have a strong background in IT, excellent troubleshooting skills, and the ability to work effectively in a fast-paced environment.

Responsibilities:
  • Handle technical issues and perform advanced troubleshooting across various platforms, including networking, servers, cloud, and security.
  • Bridge the gap between frontline and senior engineering teams, owning incidents from start to finish and escalating them appropriately.
  • Support project deployments, including Microsoft 365, Azure, identity, and networking, and improve standard operating procedures and documentation.
  • Maintain clear and proactive communication with clients, ensuring excellent ticket hygiene and timely issue resolution.
Requirements:
  • Strong understanding of IT concepts, including networking, servers, cloud, and security.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to work effectively in a fast-paced environment and prioritize tasks efficiently.
  • Strong communication and interpersonal skills.
Benefits:
  • A competitive salary range of $75,000-$95,000, plus superannuation.
  • Paid certification time and mentoring opportunities.
  • A structured onboarding process, including 30/60/90-day check-ins.
  • Clear work-from-home guidelines and hybrid work arrangements after probation.

This is an exciting opportunity for a skilled technical professional to take their career to the next level. If you are passionate about delivering exceptional customer service and support, we encourage you to apply.