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Customer Support Specialist
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About I-MED
I-MED is a leading medical imaging provider with a strong commitment to excellence in patient care. With a network of over 270 clinics and a reputation for delivering high-quality services, we are a trusted partner for healthcare professionals and patients alike.
Job Summary
We are seeking an experienced and enthusiastic Customer Support Officer to join our team at I-MED. As a key member of our service desk, you will be responsible for providing exceptional customer service to healthcare professionals and assisting with their enquiries.
Key Responsibilities
- Respond to calls in a timely and professional manner, demonstrating care and empathy for our customers.
- Provide technical and medical support to healthcare professionals, utilizing your knowledge and expertise to resolve issues efficiently.
- Develop and maintain strong working relationships with healthcare professionals, patients, staff, and managers, fostering a culture of collaboration and respect.
Requirements
- Strong customer service skills and experience, with a proven track record of delivering exceptional service in a high-volume environment.
- Previous experience in a service desk or customer support role, with a strong understanding of technical and medical terminology.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
- Ability to work autonomously and as part of a team, with a strong commitment to delivering results and exceeding customer expectations.
About You
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a valued member of our team, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of I-MED.
