Customer Support Specialist

3 weeks ago


Mount Waverley, Victoria, Australia I-MED Full time

About I-MED

I-MED is a leading medical imaging provider with a strong commitment to excellence in patient care. With over 270 clinics and 6 million patient procedures annually, we are one of the largest providers of medical imaging in the world.

Job Summary

We are seeking an experienced and enthusiastic Customer Support Officer to join our Mount Waverley team. This is a permanent part-time position working 4 days a week with flexibility to work from home.

Key Responsibilities

  • Respond to calls from healthcare professionals in a timely, professional, and caring manner
  • Provide exceptional customer service, demonstrating care and empathy
  • Develop and maintain strong working relationships with healthcare professionals, patients, staff, and managers

Requirements

  • Strong customer service skills and experience
  • Previous high-volume service desk experience
  • Demonstrated initiative and willingness to learn
  • Strong computer skills and experience using multiple programs simultaneously
  • Excellent interpersonal and communication skills
  • Ability to work autonomously and in a team environment

About the Role

This is a hybrid role with a busy yet supportive inbound service desk. Technical and/or medical experience is beneficial, but exceptional customer service and soft skills are key to excelling in this role.

What We Offer

I-MED offers a dynamic and supportive work environment with opportunities for professional growth and development. If you are passionate about delivering excellence in healthcare services, we encourage you to apply today.



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