Regional Banking Customer Service Professional

6 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $72,000 - $81,000
Customer Banking Role

This role focuses on delivering top-notch banking services to customers by fostering meaningful relationships through engaging interactions.

  • Key responsibilities include building strong connections with customers, providing support to branches in regional areas, and assisting customers with using technology and digital banking options.
  • Staff will conduct Financial Health Checks to assess customer needs and proactively engage with customers to build rapport and invite them for financial consultations or appointments.
  • The role involves adhering to the bank's procedures, accurately reconciling transactions, and reviewing customer financial positions.
  • Additionally, staff will participate in community events and fundraising activities to engage with customers.
Requirements:
  • Ability to ask insightful questions and find suitable solutions while prioritizing customer needs.
  • Passion for service excellence and ability to work independently, referring customers to specialist team members when necessary.
  • Capacity to work in a fast-paced commercial environment, providing holistic solutions for customers.
  • Genuine passion for customer satisfaction and doing the right thing to meet their needs.

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