Banking Customer Service Specialist

6 days ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $45,000 - $85,000
Join a dynamic team of banking professionals as a Consumer Connect Banker. Our ideal candidate will possess exceptional customer service skills, be able to handle a variety of customer inquiries, and thrive in a fast-paced corporate environment.Key Responsibilities:
  • Respond to customer inquiries efficiently, provide accurate information, and resolve issues promptly.
  • Build rapport with customers, address their concerns, and maintain a positive experience.
  • Collaborate with colleagues to achieve business objectives and meet performance targets.
  • Stay up-to-date with product knowledge, regulatory requirements, and industry developments to provide expert advice.
Requirements:
  • A minimum of 12 months of customer service experience, preferably in the financial services sector.
  • The ability to work effectively in a team environment, communicate clearly, and maintain a professional demeanor under pressure.
  • Strong problem-solving skills, attention to detail, and the capacity to multitask in a fast-paced environment.
  • A genuine interest in banking and financial services, with a passion for delivering exceptional customer experiences.
Why This Role is Ideal:
  • Flexible work arrangements to balance your work and personal life.
  • Tailored learning and development opportunities to enhance your career prospects within the bank.
  • A collaborative and supportive team environment that fosters growth and success.
About the Role:
  • This role is an excellent opportunity to join a leading bank and contribute to the delivery of exceptional customer experiences.
  • You will have the chance to develop your skills, build your network, and advance your career in a dynamic and supportive environment.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive team environment.

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