Exceptional Guest Experience Coordinator

2 weeks ago

Adelaide, South Australia beBeeHospitality Full time $85,000

Job Opportunity: Guest Experience Manager

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The position of Guest Experience Manager is a unique opportunity to lead and coordinate the delivery of high-end hospitality and guest services in a dynamic, mobile setting. As a key member of our team, you will be responsible for creating an exceptional five-star guest experience across onboard accommodation and dining services.

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Key responsibilities include leading the delivery of an exceptional guest experience, supervising and coordinating onboard crew, and acting as the first point of contact for guest feedback and resolving issues promptly. You will also promote a strong safety culture by ensuring all hazards and incidents are reported and investigated.

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To succeed in this role, you will need to have excellent leadership and communication skills, with the ability to work collaboratively with other teams. A passion for delivering exceptional customer service and a commitment to providing a safe and enjoyable experience for our guests is essential.

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As part of our team, you will have access to a range of benefits, including generous discounts on travel and experiences, an attractive salary, and opportunities for career progression and professional development.

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  • Develop and implement strategies to deliver exceptional guest experiences across onboard accommodation and dining services">
  • Supervise and coordinate onboard crew to ensure seamless delivery of hospitality and guest services">
  • Act as the first point of contact for guest feedback and resolve issues promptly">
  • Promote a strong safety culture by reporting and investigating all hazards and incidents">
  • Support the recruitment, training, and professional development of hospitality staff">
  • Plan and manage daily crew rosters and staffing hours">
  • Oversee inventory reviews and stock levels to ensure availability of essential supplies">
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Benefits:

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  • Generous discounts on Journey Beyond travel and experiences">
  • Attractive salary">
  • Study Assistance Policy">
  • Career opportunities for progression, transfers, and secondments">
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