Contact Centre Support Specialist

5 days ago

Central Coast, Australia beBeeCustomerSupport Part time $60 - $75
Job Description

As a member of our Contact Centre team, you will be the first point of contact for our patients, providing exceptional service and support through inbound and outbound calls.

  • Manage patient bookings into imaging procedures with accuracy and efficiency.
  • Advise patients on pre-appointment preparation to ensure a smooth experience.
  • Enter patient and referrer information across systems with attention to detail.
  • Process billing and liaise with referring doctors and technical teams to provide seamless support.
Required Skills and Qualifications

To succeed in this role, you will require:

  • A strong background in customer service, ideally in a call/contact centre environment.
  • Excellent communication skills, with a compassionate approach that puts patients at ease.
  • Confidence working in a performance-driven environment, with a focus on delivering high-quality results.
  • High attention to detail and adaptability, with the ability to work effectively in a fast-paced environment.
  • Experience using CRM systems and handling confidential information with discretion.
  • A team-oriented mindset, with the ability to work independently and collaboratively as part of a close-knit team.
  • Ambition to grow and thrive in a dynamic environment, with a desire to learn and develop new skills.
Benefits

We offer a range of benefits, including:

  • A competitive salary and comprehensive employee benefits package.
  • Career progression pathways and secondment opportunities to help you grow and develop.
  • Modern facilities with state-of-the-art equipment, designed to support collaboration and wellbeing.
  • A friendly, diverse, and professional team environment, with a focus on fostering a positive culture.
  • A Monday to Friday schedule, allowing you to enjoy your weekends and maintain a healthy work-life balance.
Our Values

At our organisation, we value care, courage, accountability, and trust. We strive to deliver outstanding results, while empowering our employees to grow and develop in their roles.

  • Contact Centre Specialist

    1 week ago

    Gold Coast, Queensland, Australia beBeeCustomerService Full time $45,000 - $70,000

    **Job Opportunity for a Skilled Contact Centre Professional**We are seeking an experienced contact centre specialist to join our team. As a key member of our team, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.**Key Responsibilities**Enter updates to client records,...

  • Contact Centre Advocate

    1 week ago

    Central Coast, Australia beBeeCustomerService Full time $60,000 - $80,000

    Contact Centre Consultant RoleWe are seeking an experienced Customer Service Manager to join our team in a contact centre environment.This role involves managing the first point of contact with patients, handling inbound and outbound calls to book appointments for imaging procedures such as MRI, Ultrasound and X-Ray.Key Responsibilities:Manage inbound and...

  • Contact Centre Representative

    1 week ago

    Central Coast, Australia beBeeCustomerService Full time $55,000 - $77,000

    Seeking a skilled Customer Service Officer to provide exceptional customer experiences. Key responsibilities include answering calls and emails, processing orders, and resolving queries. You will work collaboratively with internal teams to deliver timely and effective solutions. This role requires a proactive and customer-focused individual with strong...

  • Contact Centre Agent

    1 week ago

    Central Coast, Australia I-Med Full time

    The role is a full time position working Monday to Friday, with 8 hour shifts between 8am - 5:15pm.**Role Overview**:As a Contact Centre Agent, you will be the first point of contact for our patients.**Your responsibilities will include**:- Advising patients of preparation for relevant scans.- Billing procedures - private, Medicare, workers compensation and...

  • Contact Centre Customer Service Representative

    1 week ago

    Central Coast, Australia beBeeCustomer Part time $55,000 - $75,000

    About UsWe are a leading provider of diagnostic imaging services across Sydney, the Illawarra, Central Coast and the Hunter and Central West.We offer a comprehensive range of imaging services that cater to various needs, ensuring our patients receive high-quality care. With over 30 years of experience in delivering exceptional service, we continue to grow...

  • Inbound Contact Centre- Customer Sales Representative

    2 weeks ago

    Central Coast, Australia The Nrma Full time

    Inbound Contact Centre- Customer Sales RepresentativeThe NRMA Gosford, New South Wales, AustraliaJob overviewOur Inbound Customer Sales Representatives are the first point of contact with prospective customers and existing members who want to purchase, enquire about or amend their NRMA Roadside Assistance membership. Your primary focus will be to identify...

  • Inbound Contact Centre- Customer Sales Representative

    1 week ago

    Central Coast, Australia The Nrma Full time

    Inbound Contact Centre- Customer Sales RepresentativeThe NRMA Gosford, New South Wales, AustraliaJob overviewOur Inbound Customer Sales Representatives are the first point of contact with prospective customers and existing members who want to purchase, enquire about or amend their NRMA Roadside Assistance membership. Your primary focus will be to identify...

  • Contact Centre Consultant

    2 days ago

    Brisbane Central Business District, Australia Davidson Group Services Full time

    **About the Company** Davidson are a preferred supplier for the government sector and have strong partnerships within local, state and federal government. We currently have multiple opportunities for experienced Contact Centre Consultants to commence a contract through within a State Government department. **About the Role** As a Contact Centre...

  • Inbound Contact Centre- Customer Sales Representative

    2 weeks ago

    Central Coast, Australia The NRMA Full time

    Inbound Contact Centre- Customer Sales RepresentativeThe NRMA Gosford, New South Wales, AustraliaJob overviewOur Inbound Customer Sales Representatives are the first point of contact with prospective customers and existing members who want to purchase, enquire about or amend their NRMA Roadside Assistance membership. Your primary focus will be to identify...

  • Contact Centre Performance Reporting Specialist

    1 week ago

    Gold Coast, Queensland, Australia beBeeContactCentre Full time $64,350 - $79,780

    We are seeking a skilled Contact Centre Performance Analyst to join our team.Our ideal candidate will have strong analytical skills and the ability to provide detailed technical, professional, policy and operational support in relation to complex problems.They will summarise and present complex data outputs using effective communication techniques.The...