Inbound Contact Centre- Customer Sales Representative
3 days ago
Inbound Contact Centre- Customer Sales Representative
The NRMA Gosford, New South Wales, Australia
Job overview
Our Inbound Customer Sales Representatives are the first point of contact with prospective customers and existing members who want to purchase, enquire about or amend their NRMA Roadside Assistance membership. Your primary focus will be to identify customer needs, offer appropriate solutions, and create a memorable experience through positive energy, empathy and a passion to help others.
Our contact centre is a great place to grow your knowledge and skills which can help you expand your career further at the NRMA.
Responsibilities
Engage with customers in conversation to understand their needs and provide relevant solutions that add value to their lifestyle.
Ask effective questions to identify customer requirements and guide conversations in a customer-centric manner.
Maintain high-quality service and contribute to a positive member experience in every interaction.
What You Need To Know
We are looking for full-time employees to work 35 hours per week on a rotational roster between 8am-6pm, Monday to Sunday. This is a hybrid working environment, primarily working remotely from home but also with a commitment to work from our Sydney and Central Coast offices as directed. The start date for this position is 13 October.
What You'll Bring
Ability to thrive in a fast-paced, high-volume call centre environment
High level of resilience and the ability to persevere through challenges with a can-do attitude
Ability to remain calm and focused under pressure while showing empathy and understanding to customers
Comfortable working autonomously as part of a hybrid Sales team within a rostered contact centre
Effective listening and communication skills to determine customer needs
Initiative to support customers with product suggestions to address their needs
Confidence in working with KPIs and targets in a customer needs-based inbound sales environment
Strong computer literacy to navigate multiple product and customer systems with accuracy and attention to detail
Excellent teamwork and respect for colleagues
What's in it for you?
We offer a range of employee benefits including, but not limited to:
Sales commission with the potential to earn an extra 36% on top of annual base salary, paid monthly
Shift loading for weekends and public holidays
Free Roadside Assistance for two vehicles under Complete Care
5 weeks annual leave
ME Day – one extra paid day per year after 12 months
Market-leading 18 weeks paid primary and 4 weeks paid secondary parental leave
Discounts on NRMA Insurance
Know you Belong
NRMA Roadside celebrates diversity and is committed to an inclusive workplace. We welcome First Nations peoples, all genders, ages, ethnicities, sexual orientations and abilities, and encourage diverse perspectives.
We are proud of our achievements, including:
Employer of Choice for Gender Equality 2023-2025 by the Workplace Gender Equality Agency
Certified as a Family Inclusive Workplace
AWEI Bronze Employer (2023) and Most Improved Employer (2022)
Recognition by Reconciliation Australia for our Stretch Reconciliation Action Plan
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries: Civic and Social Organizations
For applications, follow the apply link to submit your CV and answer initial screening questions.
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Central Coast, Australia The Nrma Full timeInbound Contact Centre- Customer Sales RepresentativeThe NRMA Gosford, New South Wales, AustraliaJob overviewOur Inbound Customer Sales Representatives are the first point of contact with prospective customers and existing members who want to purchase, enquire about or amend their NRMA Roadside Assistance membership. Your primary focus will be to identify...
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