Contact Centre Consultant

1 week ago

Brisbane Central Business District, Australia Davidson Group Services Full time

**About the Company**

Davidson are a preferred supplier for the government sector and have strong partnerships within local, state and federal government. We currently have multiple opportunities for experienced Contact Centre Consultants to commence a contract through within a State Government department.

**About the Role**

As a Contact Centre Consultant, this role is responsible for delivering an exceptional customer service experience for customer’s queries and assisting with a positive attitude. Addition duties include:

**Responsibilities**:

- Provide a professional and courteous service so client enquiries are answered and processed, relevant information is obtained, and an accurate and timely response is provided in accordance with service level standards.
- Document and create file notes for responses provided and any actions taken in response to clients’ enquiries where required
- Retrieve call messages from the relevant enquiries register, identify those requiring action and engage in follow-up calls in line with customer service standards
- Assist in the completion of administrative tasks in support of the Compliance Team or other members of the Community Information Team as required.

**About You**
- Previous experience in a high volume fast-paced call centre would be highly desirable
- Exceptional customer service experience
- Confidently engaging with customers
- Capable of using multiple systems and streams to navigate customer enquiries

**The Benefits**
- Potential long-term contract within a Government department
- Career growth within multiple departments
- Attractive hourly rate
- Brisbane CBD location

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