Inbound Contact Centre- Customer Sales Representative

4 weeks ago

Central Coast, Australia The NRMA Full time
Inbound Contact Centre- Customer Sales Representative

The NRMA Gosford, New South Wales, Australia

Job overview

Our Inbound Customer Sales Representatives are the first point of contact with prospective customers and existing members who want to purchase, enquire about or amend their NRMA Roadside Assistance membership. Your primary focus will be to identify customer needs, offer appropriate solutions, and create a memorable experience through positive energy, empathy and a passion to help others.

Our contact centre is a great place to grow your knowledge and skills which can help you expand your career further at the NRMA.

Responsibilities
  • Engage with customers in conversation to understand their needs and provide relevant solutions that add value to their lifestyle.
  • Ask effective questions to identify customer requirements and guide conversations in a customer-centric manner.
  • Maintain high-quality service and contribute to a positive member experience in every interaction.
What You Need To Know

We are looking for full-time employees to work 35 hours per week on a rotational roster between 8am-6pm, Monday to Sunday. This is a hybrid working environment, primarily working remotely from home but also with a commitment to work from our Sydney and Central Coast offices as directed. The start date for this position is 13 October.

What You'll Bring
  • Ability to thrive in a fast-paced, high-volume call centre environment
  • High level of resilience and the ability to persevere through challenges with a can-do attitude
  • Ability to remain calm and focused under pressure while showing empathy and understanding to customers
  • Comfortable working autonomously as part of a hybrid Sales team within a rostered contact centre
  • Effective listening and communication skills to determine customer needs
  • Initiative to support customers with product suggestions to address their needs
  • Confidence in working with KPIs and targets in a customer needs-based inbound sales environment
  • Strong computer literacy to navigate multiple product and customer systems with accuracy and attention to detail
  • Excellent teamwork and respect for colleagues
What's in it for you?

We offer a range of employee benefits including, but not limited to:

  • Sales commission with the potential to earn an extra 36% on top of annual base salary, paid monthly
  • Shift loading for weekends and public holidays
  • Free Roadside Assistance for two vehicles under Complete Care
  • 5 weeks annual leave
  • ME Day – one extra paid day per year after 12 months
  • Market-leading 18 weeks paid primary and 4 weeks paid secondary parental leave
  • Discounts on NRMA Insurance
Know you Belong

NRMA Roadside celebrates diversity and is committed to an inclusive workplace. We welcome First Nations peoples, all genders, ages, ethnicities, sexual orientations and abilities, and encourage diverse perspectives.

We are proud of our achievements, including:

  • Employer of Choice for Gender Equality 2023-2025 by the Workplace Gender Equality Agency
  • Certified as a Family Inclusive Workplace
  • AWEI Bronze Employer (2023) and Most Improved Employer (2022)
  • Recognition by Reconciliation Australia for our Stretch Reconciliation Action Plan
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service
  • Industries: Civic and Social Organizations

For applications, follow the apply link to submit your CV and answer initial screening questions.


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