Customer Service Representative

2 weeks ago


Darwin city centre, Northern Territory, Australia Kinetic IT Full time

About the Role

We're looking for a Customer Service Representative to join our Darwin team, playing a key part in delivering Kinetic IT's award-winning customer service. You will be the first point of contact for our users seeking assistance over the phone or via email.

About the Opportunity

  • Opportunity to provide exceptional customer service
  • Remote troubleshooting and resolving technical issues
  • Logging jobs and escalating to cross-functional teams
  • Collaborating with other vendors and service providers
  • Publishing and reviewing knowledge-based articles.

Requirements

  • Experience in a customer-centric role
  • Strong communication skills - both verbal and written
  • Passion for working in a collaborative team
  • Ability to stay calm, even when under pressure
  • Experience working in a call-centre environment (desirable but not essential)

Clearance requirements

  • Australian citizenship to obtain NT Police Criminal History Check
  • Ability to obtain National Police Clearance & Working With Children Check
  • Ability to work a 24/7 roster – you will receive a 25% loading on top of your salary

About Kinetic IT

We are a 100% Australian-owned organisation and deliver exceptional service that exceeds our customers' expectations. With over 1400 amazing crew across Australia, we recognise that our people are at the core of our success - that's why we make maintaining our values and culture a priority.

  • Regular fun company and social events
  • Vendor Exam Support, ITIL 4 Training, Free access to a training platform
  • Dedicated professional development reviews every 6 months, with monthly follow ups
  • An open and supportive culture where we respect all people and individuals, and everyone has a voice


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