Customer Service Representative
2 weeks ago
About the Role
We're looking for a Customer Service Representative to join our Darwin team, playing a key part in delivering Kinetic IT's award-winning customer service. You will be the first point of contact for our users seeking assistance over the phone or via email.
About the Opportunity
- Opportunity to provide exceptional customer service
- Remote troubleshooting and resolving technical issues
- Logging jobs and escalating to cross-functional teams
- Collaborating with other vendors and service providers
- Publishing and reviewing knowledge-based articles.
Requirements
- Experience in a customer-centric role
- Strong communication skills - both verbal and written
- Passion for working in a collaborative team
- Ability to stay calm, even when under pressure
- Experience working in a call-centre environment (desirable but not essential)
Clearance requirements
- Australian citizenship to obtain NT Police Criminal History Check
- Ability to obtain National Police Clearance & Working With Children Check
- Ability to work a 24/7 roster – you will receive a 25% loading on top of your salary
About Kinetic IT
We are a 100% Australian-owned organisation and deliver exceptional service that exceeds our customers' expectations. With over 1400 amazing crew across Australia, we recognise that our people are at the core of our success - that's why we make maintaining our values and culture a priority.
- Regular fun company and social events
- Vendor Exam Support, ITIL 4 Training, Free access to a training platform
- Dedicated professional development reviews every 6 months, with monthly follow ups
- An open and supportive culture where we respect all people and individuals, and everyone has a voice
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