Customer Service Representative

19 hours ago


Darwin city centre, Northern Territory, Australia Accor Full time

We are looking for a highly motivated and charismatic individual to join our team as a Customer Service Representative in the Food and Beverage department at Novotel Darwin CBD.

This is a casual role offering hours dependant on occupancy of the hotel, requiring you to work weekends and public holidays. Your primary responsibility will be to provide exceptional guest experiences through seamless service delivery, working closely with the Food and Beverage Supervisors to ensure high-quality standards.

The ideal candidate will have previous F&B experience in a hotel environment, hold a Barista qualification, and possess a bright and bubbly personality. You will be passionate about delivering outstanding customer service, have excellent communication skills, and be able to work independently on shifts. Additionally, you will need to have RSA certification and full Australian Working Rights.

As a valued member of our team, you will enjoy discounted accommodation and food and beverage benefits in Accor hotels worldwide. You will also have access to breathtaking views of the Darwin Esplanade, making this an exciting opportunity to work in a unique and beautiful environment.

In this role, you will be responsible for:

  • Greeting and taking orders
  • Cleaning and refilling buffet/coffee items
  • Making coffees
  • Keeping the restaurant clean and tidy
  • Working independently on shifts
  • Setting up/refilling/cleaning conference areas

Your salary will be approximately $22-$28 per hour, depending on your level of experience and qualifications. We offer a range of benefits, including Annual Service Recognition, Accor Tenure Milestone recognition, Accor paid parental leave, EAP, and much more Accor Partner Benefits.



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