Customer Service Representative
5 days ago
Job Title: Customer Service Representative - Darwin
About the OpportunityWe are seeking a skilled Customer Service Representative to join our team in Darwin, providing exceptional service to our clients.
Key Responsibilities:- Provide top-notch customer service over the phone or via email
- Remotely troubleshoot and resolve technical issues
- Log jobs and escalate to cross-functional teams
- Collaborate with other vendors and service providers
- Publish and review knowledge-based articles
- Experience in a customer-centric role
- Excellent communication skills - both verbal and written
- Passion for working in a collaborative team
- Able to stay calm under pressure
- Experience working in a call-centre environment (desired but not essential)
- Australian citizenship to obtain NT Police Criminal History Check
- Ability to obtain National Police Clearance & Working With Children Check
- Ability to work a 24/7 roster – receiving a 25% loading on top of salary
- CBD based office
- Opportunity to work with a leading technology solutions company
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