Customer Service Representative

5 days ago


Darwin city centre, Northern Territory, Australia Kinetic IT Full time

Job Title: Customer Service Representative - Darwin

About the Opportunity

We are seeking a skilled Customer Service Representative to join our team in Darwin, providing exceptional service to our clients.

Key Responsibilities:
  • Provide top-notch customer service over the phone or via email
  • Remotely troubleshoot and resolve technical issues
  • Log jobs and escalate to cross-functional teams
  • Collaborate with other vendors and service providers
  • Publish and review knowledge-based articles
Requirements:
  • Experience in a customer-centric role
  • Excellent communication skills - both verbal and written
  • Passion for working in a collaborative team
  • Able to stay calm under pressure
  • Experience working in a call-centre environment (desired but not essential)
Clearance Requirements:
  • Australian citizenship to obtain NT Police Criminal History Check
  • Ability to obtain National Police Clearance & Working With Children Check
  • Ability to work a 24/7 roster – receiving a 25% loading on top of salary
What We Offer:
  • CBD based office
  • Opportunity to work with a leading technology solutions company


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