Customer Service Representative

3 weeks ago


Darwin city centre, Northern Territory, Australia Kinetic IT Full time

About the Role

We're seeking a Customer Service Representative to join our Darwin team, providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Provide technical support and troubleshooting via phone and email
  • Log and escalate jobs to cross-functional teams
  • Collaborate with vendors and service providers
  • Publish and review knowledge-based articles

Requirements

  • Experience in a customer-centric role
  • Top-notch communication skills
  • Passion for working in a collaborative team
  • Ability to stay calm under pressure

Clearance Requirements

  • Australian citizenship to obtain NT Police Criminal History Check
  • Ability to obtain National Police Clearance & Working With Children Check

About Kinetic IT

We're a 100% Australian-owned organisation delivering exceptional service that exceeds our customers' expectations. We pride ourselves on our values and culture, and we're committed to developing our employees.



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