Customer Service Representative
3 weeks ago
About the Role
We're seeking a Customer Service Representative to join our Darwin team, providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Provide technical support and troubleshooting via phone and email
- Log and escalate jobs to cross-functional teams
- Collaborate with vendors and service providers
- Publish and review knowledge-based articles
Requirements
- Experience in a customer-centric role
- Top-notch communication skills
- Passion for working in a collaborative team
- Ability to stay calm under pressure
Clearance Requirements
- Australian citizenship to obtain NT Police Criminal History Check
- Ability to obtain National Police Clearance & Working With Children Check
About Kinetic IT
We're a 100% Australian-owned organisation delivering exceptional service that exceeds our customers' expectations. We pride ourselves on our values and culture, and we're committed to developing our employees.
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