Hotel Reservations Consultant
2 weeks ago
Company Overview
Sofitel is a renowned resort community where individuals can thrive and reach their full potential. We value every team member's contribution and empower them to innovate and create exceptional guest experiences.
We are seeking a skilled Hotel Reservations Consultant to join our dynamic team. This role involves responding to incoming reservations, maximizing sales opportunities, and ensuring seamless communication with other resort departments.
About the Role
This position offers an immediate start opportunity for both full-time and part-time candidates. As a Hotel Reservations Consultant, you will be responsible for:
- Promptly answering all requests for reservations and accurately recording them.
- Maintaining strong communication with other resort departments to ensure smooth operations.
- Promoting the up-selling of resort services and upgraded room categories to enhance revenue.
- Assisting fellow team members as needed to achieve collective goals.
Key Qualifications
To excel in this role, you will possess:
- Strong communication skills, enabling effective interaction with guests and colleagues.
- Experience with reservations systems, preferably Opera, to optimize efficiency.
- A high level of attention to detail to maintain accuracy and quality.
- Previous experience in a hotel environment is advantageous but not essential.
- Flexibility to work a rotating roster, including evenings, weekends, public holidays, and school holidays.
Compensation and Benefits
The estimated salary for this position is $40,000 - $60,000 per annum, depending on experience and qualifications. Additionally, as a Sofitel Heartist, you will enjoy membership benefits, including preferential rates in Accor hotels and exclusive discounts with partner companies.
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