Customer Service Team Lead
5 days ago
We are seeking a professional Customer Service Team Lead to join our dynamic team and be responsible for overseeing the efficient operations of our resort, ensuring the day-to-day activities and guest service is consistently delivered to a high standard.
Key Responsibilities- Direct and assist the team with customer-facing activities and procedures, room assignments, guest inquiries, and requests;
- Lead by example, coach, and motivate a high-performing team that includes front office reception, porter, reservations, night audit, and leisure attendants;
- Better work-life balance in a role where full availability and flexibility are required to work a rotating roster between approx. 6am-10pm, including evenings, weekends & public holidays;
- Prior experience as a Front Office Supervisor or Manager in a 4-5 star hotel/resort environment;
- Experience in staff management practices, including rewarding, appraising, counseling, staff development, and delivering on-the-job training;
- Proficient MS Office applications, administration, numeracy, and literacy skills;
- Exceptional written and verbal communication, conflict resolution, and negotiation skills;
- Strong teamwork, attention to detail, time management, organizational, and problem-solving skills;
- First Aid Certificate, desirable;
- Diploma qualification in hospitality or tourism, desirable;
- A competitive salary range: $60,000 - $80,000 per annum, depending on experience;
- Competitive salary range: $60,000 - $80,000 per annum, depending on experience;
- Discounts on RACV products and resorts, including insurance discounts and free roadside assistance;
- Employee of the month awards and recognition;
- Training and development programs for skill advancement and career progression;
- Complimentary parking onsite;
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