Customer Service Team Lead

5 days ago


Noosa, Queensland, Australia RACV Full time
About the Opportunity

We are seeking a professional Customer Service Team Lead to join our dynamic team and be responsible for overseeing the efficient operations of our resort, ensuring the day-to-day activities and guest service is consistently delivered to a high standard.

Key Responsibilities
  • Direct and assist the team with customer-facing activities and procedures, room assignments, guest inquiries, and requests;
  • Lead by example, coach, and motivate a high-performing team that includes front office reception, porter, reservations, night audit, and leisure attendants;
  • Better work-life balance in a role where full availability and flexibility are required to work a rotating roster between approx. 6am-10pm, including evenings, weekends & public holidays;
What You'll Need to Be Successful
  • Prior experience as a Front Office Supervisor or Manager in a 4-5 star hotel/resort environment;
  • Experience in staff management practices, including rewarding, appraising, counseling, staff development, and delivering on-the-job training;
  • Proficient MS Office applications, administration, numeracy, and literacy skills;
  • Exceptional written and verbal communication, conflict resolution, and negotiation skills;
  • Strong teamwork, attention to detail, time management, organizational, and problem-solving skills;
  • First Aid Certificate, desirable;
  • Diploma qualification in hospitality or tourism, desirable;
  • A competitive salary range: $60,000 - $80,000 per annum, depending on experience;
Our Offer
  • Competitive salary range: $60,000 - $80,000 per annum, depending on experience;
  • Discounts on RACV products and resorts, including insurance discounts and free roadside assistance;
  • Employee of the month awards and recognition;
  • Training and development programs for skill advancement and career progression;
  • Complimentary parking onsite;


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