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Expert Customer Support Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time US$80,000 - US$150,000
Technical Customer Support Expert

This is an exciting opportunity to join a dynamic team in the field of technical customer support. As a Technical Customer Support Expert, you will play a key role in delivering exceptional customer experiences and driving proactive support through automation.

The ideal candidate will have a strong background in supporting SaaS platforms and working across multiple customer tiers. They will also possess hands-on familiarity with APIs, debugging, or some Python scripting, and be passionate about AI tools and how they can improve customer experience.

The role involves working on customer tickets, building AI Agents that automate internal support processes, creating educational resources, engaging in community support, and improving support operations. The successful candidate will be comfortable working in a high-growth environment where speed, autonomy, and collaboration matter.

  • Key Responsibilities:

  • Deliver exceptional customer experiences through proactive support and ticket resolution.

  • Build and manage AI Agents to automate internal support processes and reduce repeat issues.

  • Develop and maintain educational resources, including documentation, video walkthroughs, help articles, and community how-tos.

  • Engage with the customer community through forums, live sessions, and onboarding spaces.

  • Contribute to the improvement of support operations through involvement in release readiness, incident management, and voice-of-customer initiatives.

Requirements
  • Skills and Qualifications:

  • 2–5 years experience in technical customer support or adjacent technical roles.

  • Strong background in supporting SaaS platforms and working across multiple customer tiers.

  • Hands-on familiarity with APIs, debugging, or some Python scripting.

  • Passionate about AI tools and how they can improve customer experience.

  • Excellent communication skills and ability to translate technical issues into customer-friendly solutions.

  • Comfortable working in a high-growth environment where speed, autonomy, and collaboration matter.

Benefits
  • Competitive Salary: We offer a competitive salary package to attract and retain top talent.
  • Employee Stock Ownership Plan (ESOP): Our ESOP allows employees to grow with the company and benefit from its success.
  • AI Productivity Benefit: We provide up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills.
  • Parental Leave: We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent.
  • Team Meals: Enjoy free Friday lunches, Uber Eats dinners, and regular catered office lunches.
  • Quarterly Team Events: Build stronger connections through fun, meaningful team bonding experiences every quarter.
  • Sonder EAP: Access 24/7 mental health and wellbeing support through Sonder, our Employee Assistance Program.