Welfare Capacity Builder

4 days ago

Brisbane, Queensland, Australia beBeeWelfare Full time $89,999 - $109,999
Job Title: Welfare Support Coordinator

Play a key role in strengthening the capacity of labour sending unit (LSU) welfare staff to implement activities that promote the wellbeing of workers, their families, and communities in labour sending countries.

Key Responsibilities:
  • Coordinate and implement activities that strengthen the capacity of LSU welfare teams to deliver welfare support, including case management capacity.
  • Maintain an active community of practice among LSU welfare teams to promote peer learning, knowledge exchange, and continuous improvement.
  • Facilitate opportunities for continued professional development for LSU welfare staff, aimed at enhancing their capacity to support workers and their families and to engage effectively with specialist referral agencies.
  • Contribute to the development and refinement of standard operating procedures (SOPs) and case management tools.
  • Support LSU teams in adopting and applying SOPs and referral processes, providing guidance and resources to embed these practices into their daily work.
  • Support the coordination of capacity-building activities for welfare service providers, including gender-based violence (GBV) and pastoral care organisations.
  • Collaborate with other PLMSP teams to integrate welfare considerations into broader program activities.
Requirements:
  • Tertiary qualifications or relevant work experience, in a relevant discipline, such as social work, human services, social/behavioral sciences, community services.
  • Minimum 5 years of work experience in case management is required.
  • Background or experience in working in migrant settlement, family support programs or services are an advantage.
  • Demonstrated knowledge and understanding of case management frameworks and referral pathways.
  • Experience of working in or with Pacific and Timorese communities, with a strong understanding of GEDSI concepts and issues.
  • Possession of a strong practice and professional judgement framework, including highly developed risk assessment and intervention planning skills.
  • Strong relationship management skills, including the ability to work across a broader team and with external stakeholders.
  • Highly developed organisational skills, agility and the ability to balance and prioritise multiple tasks and work well under pressure.

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