Welfare Support Coordinator

Join to apply for the Welfare Support Coordinator - PLMSP role at Palladium: Make It Possible

The Welfare Support Coordinator will play a coordination role in strengthening the capacity of labour sending unit (LSU) welfare staff to implement activities that promote the wellbeing of workers, their families, and communities in labour sending countries. Reporting to the Welfare Support Manager, the Coordinator will support LSU staff in welfare case management processes, community of care pathways, and engagement with specialist referral organisations. The role will focus on enabling and guiding staff through training, resource development, and collaborative planning, ensuring that welfare support activities are effectively integrated into broader program goals. This is a fixed‑term opportunity required to September 2028.

• Working with the Welfare Support Manager, coordinate and implement activities that strengthen the capacity of LSU welfare teams to deliver welfare support, including case management capacity.
• Coordinate and maintain an active community of practice among LSU welfare teams to promote peer learning, knowledge exchange, and continuous improvement.
• Coordinate and facilitate opportunities for continued professional development for LSU welfare staff, aimed at enhancing their capacity to support workers and their families and to engage effectively with specialist referral agencies.
• Contribute to the development and refinement of standard operating procedures (SOPs) and case management tools.
• Support LSU teams in adopting and applying SOPs and referral processes, providing guidance and resources to embed these practices into their daily work.
• Support the coordination of capacity-building activities for welfare service providers, including gender-based violence (GBV) and pastoral care organisations.
• Collaborate with other PLMSP teams to integrate welfare considerations into broader program activities.

• Tertiary qualifications or relevant work experience in social work, human services, social/behavioral sciences, or related fields.
• Minimum 5 years of work experience in case management is required; background in migrant settlement or family support services is advantageous.
• Knowledge of case management frameworks and referral pathways; experience working with Pacific and Timorese communities; understanding of GEDSI concepts and issues.
• Strong professional judgement with risk assessment and intervention planning skills.
• Strong relationship management skills and ability to work across teams and with external stakeholders.
• Highly developed organisational skills, ability to balance multiple tasks, and work under pressure.

We are committed to building a diverse, geographically dispersed workforce. Applications from Pacific Island countries, Timor-Leste, and across Australia are encouraged. You must have valid Australian or country-specific work rights to be considered for this position – visa sponsorship is not available.

We strongly encourage people with disability to apply. Disclosing disability will not negatively affect your application. Please share any adjustments you may need. For information or assistance, contact recruitment@plmsp.com.au.

To apply visit https://thepalladiumgroup.com/careers. Please submit your application online, including your CV and a brief cover letter outlining your suitability in line with the position requirements.

Closing date: Friday, 18 July 2025

Palladium is a global leader in designing, developing, and delivering Positive Impact—creating enduring social and economic value. We work with governments, businesses, and investors to solve the world's challenges, with a team of over 4,000 employees in 90+ countries.

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion in all we do. We welcome applications from all sections of society and encourage diversity to drive innovation and good practice. All applicants receive equal and fair treatment regardless of background or characteristics.

Should you require adjustments or accommodations due to a disability or other circumstance, please email accessibility@thepalladiumgroup.com so we can discuss.

Safeguarding - Safeguarding means taking preventive action to protect our people, clients, and communities from harm. All successful candidates will undergo an enhanced selection process including safeguarding-focused interviews and due diligence.