Welfare Support Coordinator

About Pacific Labour Mobility Support Program

The Pacific Australia Labour Mobility (PALM) scheme is a signature initiative for the Australian Government that enables workers from 9 Pacific Island Countries (PICs) and Timor- Leste to work in priority sectors in Australia. The Pacific Labour Mobility Support Program's (PLMSP) role is to provide the Department of Foreign Affairs and Trade (DFAT) and governments in 9 PICs and Timor-Leste with support to enable workers to access PALM scheme in inclusive ways that maximise the benefits for the workers and national economies while minimising risks from labour mobility participation. Palladium is contracted to deliver PLMSP on behalf of DFAT.

The Welfare Support Coordinator will play a coordination role in strengthening the capacity of labour sending unit (LSU) welfare staff to implement activities that promote the wellbeing of workers, their families, and communities in labour sending countries. Reporting to the Welfare Support Manager, the Coordinator will support LSU staff in welfare case management processes, community of care pathways, and engagement with specialist referral organisations. The role will focus on enabling and guiding staff through training, resource development, and collaborative planning, ensuring that welfare support activities are effectively integrated into broader program goals.

This is a fixed term opportunity required to September 2028.

The Welfare Support Coordinator will be responsible for:

• Working with the Welfare Support Manager, coordinate and implement activities that strengthen the capacity of LSU welfare teams to deliver welfare support, including case management capacity.
• Coordinate and maintain an active community of practice among LSU welfare teams to promote peer learning, knowledge exchange, and continuous improvement.
• Coordinate and facilitate opportunities for continued professional development for LSU welfare staff, aimed at enhancing their capacity to support workers and their families and to engage effectively with specialist referral agencies.
• Contribute to the development and refinement of standard operating procedures (SOPs) and case management tools.
• Support LSU teams in adopting and applying SOPs and referral processes, providing guidance and resources to embed these practices into their daily work.
• Support the coordination of capacity-building activities for welfare service providers, including gender-based violence (GBV) and pastoral care organisations.
• Collaborate with other PLMSP teams to integrate welfare considerations into broader program activities.

• Tertiary qualifications or relevant work experience, in a relevant discipline, such as social work, human services, social/behavioral sciences, community services.
• Minimum 5 years\' work experience in case management is required. Background or experience in working in migrant settlement, family support programs or services are an advantage.
• Demonstrated knowledge and understanding of case management frameworks and referral pathways. Experience of working in or with Pacific and Timorese communities, with a strong understanding of GEDSI concepts and issues.
• Possession of a strong practice and professional judgement framework, including highly developed risk assessment and intervention planning skills
• Demonstrated relationship management skills, including the ability to work across a broader team and with external stakeholders.
• Highly developed organisational skills, agility and the ability to balance and prioritise multiple tasks and work well under pressure.

We are committed to building a diverse, geographically dispersed workforce to maximize our support. We encourage applications from candidates from Pacific Island countries, Timor-Leste, and across Australia. You must have valid Australian or country specific work rights to be considered for this position - visa sponsorship is not available.

We strongly encourage people with disability to apply. Disclosing about your disability will not negatively affect your application. Please tell us as much as you feel comfortable for us to work with you about the appropriate adjustments that you might need. If you would like further information or assistance with this, please contact recruitment@plmsp.com.au

Please submit your application online, including your CV and brief cover letter, outlining your suitability in line with the requirements of the position.

Palladium is a global leader in the design, development, and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world\'s most pressing challenges. With a team of more than 4,000 employees operating in 90-plus countries and a global network of over 35,000 experts, we help improve economies, societies, and, most importantly, people\'s lives.

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email our team at accessibility@thepalladiumgroup.com and we will be in touch to discuss.

Safeguarding - We define Safeguarding as "the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm". We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.