Customer Service Liaison

2 weeks ago

Melbourne, Victoria, Australia beBeeCoordination Full time $78,000 - $80,000
Job Summary:

We are seeking a highly organised and proactive customer service liaison to join our client partnerships team for a fixed-term period.

Main Responsibilities:
  • Accurately process client orders and media bookings in a timely manner.
  • Coordinate media schedules across various platforms, ensuring seamless delivery.
  • Maintain up-to-date documentation and CRM records, including client contact details and sales activities.
  • Upload and manage contract documentation within internal systems.
  • Collaborate with Ad Operations to set up and monitor digital campaigns.
  • Communicate creative specifications and deadlines to clients, following up on outstanding materials to meet campaign timelines.
  • Deliver comprehensive post-campaign reporting, including screenshots and tearsheets.
  • Manage client correspondence regarding schedules, materials, approvals, and campaign progress.
  • Liaise with internal departments to ensure smooth delivery and alignment across teams.
  • Prioritise process improvement initiatives to enhance efficiency and the client experience.
About Our Team:

We are proud to be a leading media group in Australia, informing, advocating, and inspiring all Australians for a better country.

What We Offer:
  • Access to exclusive publications and products from across the industry.
  • A range of health and wellbeing initiatives to support your physical and mental health.
  • Variety of leave options to cater to your personal needs and milestones.
  • Development opportunities and recognition for your growth and achievements.
  • Financial support and guidance to help you manage your finances effectively.
  • Exclusive offers and discounts on a range of products and services.
  • The opportunity to make a positive impact on our communities through our corporate social responsibility initiatives.

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