Client Success Lead

4 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $65,000 - $90,000
About the Role

This is an opportunity to join our Sales and Customer Success team as a Client Success Lead. Our company exists to level the playing field for people as they discover a career that's right for them, and we model this in our hiring process.

We're seeking someone with some well-developed knowledge and skills who can bring value to our customers by increasing product adoption and utilization, enriching relationships and communications, and being a customer-centric partner.

Key responsibilities include:

  • Adoption and Success Management: Support customers gain value from the product / service, including check-ins, training, addressing blockers to adoption, and providing best practice advice
  • Customer Advocacy and Feedback: Advocate for customers by providing feedback to internal teams on how to better meet customer needs
  • Relationship Building: Maintain trusted relationships with key stakeholders to help them achieve their goals and grow revenue and usage

Desired strengths include problem-solving, learning agility, and collaboration.

We do not discriminate on the basis of non-merit factors. To put it simply, Hatch is for everyone.

Benefits

This role offers opportunities for growth, development, and making a real impact on our customers' success. We strive to create an inclusive environment where everyone feels valued and supported.

We prioritize diversity, equity, and inclusion in all aspects of our work, and we're committed to ensuring that our hiring process is fair and unbiased.

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