Client Success

Role
:
Client Success & Innovation Manager

(Think: first-rate operator/strategist meets concierge-level client services)

You will direct report to CEO, and 'dotted line' to CPO

About Curium (
)

• We are a high-growth 'RegTech' redefining risk and compliance in insurance. We have ~3X'ed ARR in the last 18 months, and have near-term plans for offshore expansion
• We combine razor-sharp legal logic with no-code technology to automate complex compliance processes for brokers, MGAs, and insurers.
• We work with regulators, insurers, law firms, and tech partners across Australia and beyond
• We move fast, and strive for excellence in each area of our business
• Our recent recognitions include: Insurance Business '5-star Insurance Innovator' ; 'Insurtech of the year' Finalist for ANZIIF and Insurance Business (2024, 2025); Insurance Service Provider of the Year finalist (ANZIIF, 2025); 'Excellence in RegTech' finalists (Finnies,

We're not simply providing 'SaaS';

we're trying to build the compliance brain of the industry
.

Your Mission

• You'll be the force behind customer success—thereby helping shape our product and commercial strategy. You will not only support customers; you will jointly tackle problems alongside them.
• You'll dive into clients' toughest problems, solve them fast, and drive cross-functional innovation across the entire business.
• Over half of our product/feature developments have been inspired or directly requested by our customers. We plan to keep it that way.

What You'll Do

• Be the first line of response for every customer — respond fast, solve faster
• Build trusted relationships with clients and deeply understand their needs
• Spot patterns, trends, and unmet needs across accounts
• Translate client pain points into product ideas — work hand-in-hand with our product and engineering teams
• Shape and execute customer-facing comms, feedback loops, and insight dashboards
• Support sales, onboarding, and client training where needed
• Run tailored client campaigns, webinars, and contribute to our thought leadership
• Actively look for ways to innovate and automate (always ask: how can we can we leverage tech to take the pain out of compliance?)
• You'll work directly with the CEO, co-founders, product, ops and engineering

Who You Are

We are not looking for a 'finished product'; but you must have a track record of success, and be highly motivated to learn / adapt. We will strive to help you reach your goals.

We are looking for:

• Backgrounds including top-tier strategy consulting; start-ups / scale-ups (e.g., customer / ops / product roles); law; operations
• Risk/compliance experience as a bonus, but not a hurdle
• Experience building client insight or feedback systems from scratch
• 'Horsepower': you process quickly, write sharply, speak clearly
• No ego, just urgency — you'll pick up the phone, write docs, wrangle devs, build slides
• A passion for client service (we follow a 'white glove', 'red carpet' mantra)
• Technical literacy: you love product, data, and getting your hands dirty
• Comfort in ambiguity / a fast-paced environment
• Strong attention to detail

Benefits

• Competitive remuneration with potential options to share in company growth
• Flexible working (2/3rds of our team are outside Sydney, so largely remote)
• Opportunity to work directly with and learn from our amazing team (backgrounds in insurance, top-tier consulting and law, 20+ years in product dev and software dev)
• Parental leave

How to Apply

Please share the below with our Head of Ops ) and Chief Product Officer )

Do share your CV and any context around what excites you about the role.

But feel free to go beyond that. Tell us how you'd make a client fall in love with technology that solves compliance 'pain points'. Any medium will do - video, process map, prose. We want to know how you think and what makes you tick