Client Success

4 days ago

Sydney, New South Wales, Australia So Social PTY LTD Full time $80,000 - $120,000 per year

About Us

At So Social, we are passionate about helping brands grow through creative, organic social media strategies. We are looking for a proactive and personable Client Success & Strategy Manager to join our team. This role blends client relationship management with strategy and sales, ensuring our clients not only love working with us but also see measurable results.

Key Responsibilities

Client Onboarding & Relationship Management

  • Lead the onboarding process for new social media clients, ensuring a seamless transition into our agency.
  • Host regular client check-in calls to gather feedback, answer questions, and ensure client satisfaction.
  • Monitor client communications (emails, messages, meetings) and respond in a timely, professional manner.

Reporting & Strategy

  • Prepare and deliver monthly social media performance reports, highlighting wins, insights, and recommendations.
  • Develop tailored social media strategies aligned with client goals, brand identity, and current trends.
  • Collaborate with the creative and account teams to ensure strategies are implemented effectively.

Sales & Growth

  • Conduct social media sales calls with prospective clients, clearly communicating our value and converting leads into new partnerships.
  • Identify upsell opportunities within the existing client base by recommending additional services or campaigns.

Key Skills & Attributes

  • Strong communication and interpersonal skills - you will be the first point of contact for our clients.
  • Ability to explain social media strategies and results in simple, client-friendly terms.
  • Organised, detail-oriented, and proactive in managing multiple clients at once.
  • Confident in running sales conversations and closing deals.
  • Solid understanding of social media platforms (Instagram, TikTok, Facebook, LinkedIn) and their analytics tools.

Qualifications & Experience

  • 2+ years in social media, account management, or client-facing roles (agency experience a bonus).
  • Proven ability to build and maintain strong client relationships.
  • Experience writing reports and developing strategies in a digital marketing or social media context.
  • Comfortable leading client calls and presenting to stakeholders.

Why Join Us?

  • Work in a fast-growing, creative social media agency with diverse clients.
  • Be at the heart of client relationships - shaping their strategies and celebrating their successes.
  • Supportive and collaborative team environment.

How To Apply

Please email your resume and cover letter to

As part of your application, you are welcome to send us a short video (around 60 seconds) answering the following: "Why do you want this role, and why do you think you would be a great fit for So Social?"

This isn't compulsory, but it is a great bonus opportunity to stand out. We would love to see your personality, energy, and communication style - it doesn't need to be fancy, a simple phone recording is perfect.

  • Client Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia Hatch Full time

    OverviewThis is a Client Success Manager role with BaseUp Technologies based in Sydney, NSW, AU.RoleWe are looking for a Client Success Manager who thrives on building strong client partnerships and driving measurable value. In this role, you will act as the go-to person for our clients, ensuring their goals are understood, documented, and supported through...

  • Client Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia Hatch Full time

    OverviewThis is a Client Success Manager role with BaseUp Technologies based in Sydney, NSW, AU.RoleWe are looking for a Client Success Manager who thrives on building strong client partnerships and driving measurable value. In this role, you will act as the go-to person for our clients, ensuring their goals are understood, documented, and supported through...

  • Client Success Manager

    3 days ago

    Sydney, New South Wales, Australia Base UP Full time $90,000 - $120,000 per year

    We're looking for a Client Success Manager who thrives on building strong partnerships and driving real impact. You'll be the trusted go-to for clients—aligning on their goals, delivering data-driven insights, and ensuring smooth day-to-day operations. You'll also help grow relationships by spotting opportunities, guiding renewals, and reinforcing BaseUp...

  • Client Success Manager

    5 days ago

    Sydney, New South Wales, Australia SIMPEL Full time $80,000 - $120,000 per year

    The construction industry is rapidly evolving, help us drive the transformation at SimpelThe construction industry has dreamt of a world that isn't a maze of paper trails and delays - at Simpel we're turning that vision into a reality. Founded in 2018, our cloud-based platform is already empowering over 250,000 users at industry giants like Lendlease and...

  • Client Success Manager

    2 days ago

    Sydney, New South Wales, Australia Project Simpel Full time $90,000 - $120,000 per year

    The construction industry is rapidly evolving, help us drive the transformation at Simpel.The construction industry has long dreamt of a world without paper trails, delays, or disconnected systems. At Simpel, we're making that vision a reality.Founded in 2018, Simpel is a cloud-based platform that centralises construction operations into one unified,...

  • Client Success Partner

    4 weeks ago

    Sydney, New South Wales, Australia Fenergo Full time

    Client Success Partner (APAC)Fenergo is a high-growth global SaaS company driving digital transformation for some of the world's largest and most complex organisations. While we're known for our leadership in Client Lifecycle Management (CLM) solutions for financial institutions, our technology now powers a broad range of regulated industries looking to...

  • Client Success Partner

    4 weeks ago

    Sydney, New South Wales, Australia Fenergo Full time

    Client Success Partner (APAC) Fenergo is a high-growth global SaaS company driving digital transformation for some of the world's largest and most complex organisations. While we're known for our leadership in Client Lifecycle Management (CLM) solutions for financial institutions, our technology now powers a broad range of regulated industries looking to...

  • Client Success Officer

    5 days ago

    Sydney, New South Wales, Australia Cuscal Limited (SR) Full time $80,000 - $120,000 per year

    Job Description For a winning team that is evolving. Forward with Cuscal. At Cuscal, you'll find a strong, successful company that's reimagining the future. And our team is right there at the heart of it all. Here, you'll deliver or support interesting, ground-breaking projects that have real impact - on Australia's financial services sector and the...

  • Client Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Project Simpel Pty Full time

    The construction industry is rapidly evolving, help us drive the transformation at Simpel.The construction industry has long dreamt of a world without paper trails, delays, or disconnected systems. At Simpel, we're making that vision a reality.Founded in 2018, Simpel is a cloud-based platform that centralises construction operations into one unified,...

  • Client Success Partner

    5 days ago

    Sydney, New South Wales, Australia Fenergo Full time $80,000 - $120,000 per year

    About UsAt Fenergo, we're not just building software—we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game.We're more than a global leader in AI-powered client lifecycle management—we're...