Client Success

5 days ago

Sydney, New South Wales, Australia So Social PTY LTD Full time $80,000 - $120,000 per year

About Us

At So Social, we are passionate about helping brands grow through creative, organic social media strategies. We are looking for a proactive and personable Client Success & Strategy Manager to join our team. This role blends client relationship management with strategy and sales, ensuring our clients not only love working with us but also see measurable results.

Key Responsibilities

Client Onboarding & Relationship Management

  • Lead the onboarding process for new social media clients, ensuring a seamless transition into our agency.
  • Host regular client check-in calls to gather feedback, answer questions, and ensure client satisfaction.
  • Monitor client communications (emails, messages, meetings) and respond in a timely, professional manner.

Reporting & Strategy

  • Prepare and deliver monthly social media performance reports, highlighting wins, insights, and recommendations.
  • Develop tailored social media strategies aligned with client goals, brand identity, and current trends.
  • Collaborate with the creative and account teams to ensure strategies are implemented effectively.

Sales & Growth

  • Conduct social media sales calls with prospective clients, clearly communicating our value and converting leads into new partnerships.
  • Identify upsell opportunities within the existing client base by recommending additional services or campaigns.

Key Skills & Attributes

  • Strong communication and interpersonal skills - you will be the first point of contact for our clients.
  • Ability to explain social media strategies and results in simple, client-friendly terms.
  • Organised, detail-oriented, and proactive in managing multiple clients at once.
  • Confident in running sales conversations and closing deals.
  • Solid understanding of social media platforms (Instagram, TikTok, Facebook, LinkedIn) and their analytics tools.

Qualifications & Experience

  • 2+ years in social media, account management, or client-facing roles (agency experience a bonus).
  • Proven ability to build and maintain strong client relationships.
  • Experience writing reports and developing strategies in a digital marketing or social media context.
  • Comfortable leading client calls and presenting to stakeholders.

Why Join Us?

  • Work in a fast-growing, creative social media agency with diverse clients.
  • Be at the heart of client relationships - shaping their strategies and celebrating their successes.
  • Supportive and collaborative team environment.

How To Apply

Please email your resume and cover letter to

As part of your application, you are welcome to send us a short video (around 60 seconds) answering the following: "Why do you want this role, and why do you think you would be a great fit for So Social?"

This isn't compulsory, but it is a great bonus opportunity to stand out. We would love to see your personality, energy, and communication style - it doesn't need to be fancy, a simple phone recording is perfect.

  • Client Success

    4 days ago

    Sydney, New South Wales, Australia Curium Full time $90,000 - $120,000 per year

    Role:Client Success & Innovation Manager(Think: first-rate operator/strategist meets concierge-level client services)You will direct report to CEO, and 'dotted line' to CPOAbout Curium ()We are a high-growth 'RegTech' redefining risk and compliance in insurance. We have ~3X'ed ARR in the last 18 months, and have near-term plans for offshore expansionWe...

  • Partner for Client Success

    4 days ago

    Sydney, New South Wales, Australia beBeeClientSuccess Full time $100,000 - $140,000

    The Client Success Partner role is a key position within our organization.This individual will be responsible for driving client adoption, retention, and growth by building strong relationships with key stakeholders.They will use strategic thinking and consultative problem-solving to help clients achieve measurable business outcomes.The Client Success...

  • Client Success Specialist

    2 days ago

    Sydney, New South Wales, Australia beBeeClientSuccess Full time $100,000 - $150,000

    Unlock Your Potential as a Client Success SpecialistYour role in our team will be that of a dedicated advocate for your clients, working closely with them to identify and address their needs. You will be the primary point of contact for clients, providing guidance and support throughout their journey with us.This position is ideal for individuals who are...

  • Client Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Baseup Technologies Full time

    This is a Client Success Manager role with BaseUp Technologies based in Sydney, NSW, AU == BaseUp Technologies ==Role Seniority - mid levelMore about the Client Success Manager role at BaseUp TechnologiesWe are looking for a Client Success Manager who thrives on building strong client partnerships and driving measurable value.In this role, you will act as...

  • Client Success Consultant

    2 weeks ago

    Sydney, New South Wales, Australia beBeeClientSuccess Full time $70,000 - $75,000

    About the Client Success RoleWe are seeking a highly skilled and experienced professional to excel as a Client Success Manager in Sydney. As a key member of our Client Success team, you will be responsible for delivering exceptional customer service and ensuring that clients achieve their business objectives through our platform.The ideal candidate will have...

  • Client Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia ADP Full time

    Join to apply for the Client Success Manager role at ADP2 days ago Be among the first 25 applicants Join to apply for the Client Success Manager role at ADPPosition Title : Client Success Manager Reporting Line : Senior Manager, Client Success Team Position Purpose Serves as the primary client contact with assigned client Management and Executive levels,...

  • Client Success Strategist

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $100,000 - $135,000

    Client Success StrategistThis role is pivotal in ensuring the long-term prosperity of our clientele. The Client Success Strategist will collaborate closely with clients to provide a superior experience and opportunities for their business growth.Responsibilities:Proactively manage client portfolios to maintain optimal health and adoption.Develop customized...

  • Client Success Advisor

    2 days ago

    Sydney, New South Wales, Australia beBeeSuccess Full time $110,000 - $140,000

    About the RoleWe are seeking a Client Success Advisor to join our team. The ideal candidate will work closely with clients to ensure they achieve value realization from our product.As a trusted advisor, you will coordinate the post-sale customer lifecycle, drive product adoption, remove roadblocks, and proactively manage risk.You will also identify...

  • Client Success Partner

    7 days ago

    Sydney, New South Wales, Australia beBeeSuccess Full time $115,000 - $150,000

    Job Title: Client Success PartnerOverview:A client success partner plays a crucial role in maintaining strong relationships with key clients, ensuring customer satisfaction and loyalty. This position requires exceptional communication and interpersonal skills to engage with clients at all levels.Key Responsibilities:Develop and maintain long-term...

  • Consultant, Client Success

    2 weeks ago

    Sydney, New South Wales, Australia Visa Full time

    Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year.Our mission is to connect the world through the most innovative, convenient, reliable, and secure...