Head of E-commerce Trading and Operations

1 week ago

Sydney, New South Wales, Australia White Fox Boutique Full time

About White Fox Boutique

White Fox Boutique is a leading e-commerce fashion retailer with a strong presence in the global market. Our company has experienced rapid growth since its establishment in 2013, and we are now looking for a skilled professional to drive our trading sites to the next level.

Key Responsibilities

  • Lead and manage the e-commerce and digital teams to achieve business objectives.
  • Develop and deliver the annual trading calendar in collaboration with the Buying, Product, and Merchandise teams.
  • Oversee all site metrics and implement strategies to improve them.
  • Drive initiatives through pricing, promotions, and new trading opportunities to increase sales and margin.
  • Enhance user journeys for optimal customer experience across multiple regions.
  • Manage the development roadmap based on the company's projections and needs.
  • Attend and report in weekly trade meetings, providing metrics and insights to the wider team.
  • Utilize technical knowledge of e-commerce front-end and back-end to resolve technical issues.
  • Execute the activity plan across desktop, tablet, and mobile devices to maximize visitor attention and drive sales.
  • Monitor performance using web analytics tools and make recommendations for change.
  • Merchandise products to maximize sales and cross-sell/up-sell, ensuring site aesthetics align with brand guidelines.
  • Manage onsite content and ensure sites are aligned with SEO best practices.
  • Review onsite search behavior to gain insights and manipulate products to drive conversion.
  • Develop and drive the e-commerce strategy, ensuring best practice to increase customer engagement and conversion.

Requirements

  • Proven experience in people management, including talent growth and development.
  • Experience in managing large global e-commerce platforms with proven sales growth results.
  • Experience using Shopify Plus platform.
  • Experience with leading merchandising tools.
  • Technical skills in HTML, CSS, and basic coding.
  • Knowledge of SEO, website optimization, data mining, and security.
  • Knowledge of buying, merchandising, and range planning processes.
  • Strong planning, project management, and organizational skills.

Benefits

  • A dynamic and collaborative work environment.
  • Ongoing training and development opportunities.
  • A fun and collaborative culture.

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